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Learn About Quality
Quality Topics A to Z
Explore the concepts, tools, applications, and technical terms that make up the world of quality.
For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history of quality.
A
- A3 report
- Affinity diagram
- American National Standards Institute (ANSI)
- Arrow diagram
- Attribute vs. variable data
- Attribute sampling
- Auditing
B
- Balanced scorecard
- Baldrige Award (also called the Malcolm Baldrige National Quality Award or MBNQA)
- Basic quality concepts
- Benchmarking
- Box and whisker plot
- Box and whisker plot template (XLS)
- Brainstorming
C
- Cause-and-effect diagram (also called Ishikawa diagram or fishbone diagram)
- Cause-and-effect diagram template (XLS)
- Cause analysis tools
- Conformitè Europëenne Mark (CE Marking)
- Change management
- Check sheet
- Check sheet template (XLS)
- Continuous improvement (CI)
- Control chart (also called Shewhart chart)
- Control chart template (XLS)
- Cost of quality (COQ)
- Critical incident
- Customer experience (CX)
- Customer satisfaction
D
- Data collection and analysis tools
- Decision matrix
- Deming’s 14 Points
- Deming cycle
- Design of experiments (DOE)
- Design of experiments (DOE) template (XLS)
- DMAIC (define, measure, analyze, improve, control)
E
- Eight disciplines (8D)
- Employee empowerment
- Environmental management system (EMS)
- Evaluation and decision-making tools
F
- Failure mode effects analysis (FMEA)
- Failure mode effects analysis (FMEA) template (XLS)
- Fishbone diagram (also called Ishikawa diagram or cause-and-effect diagram)
- Fishbone (Ishikawa) diagram template (XLS)
- Five S (5S)
- Five whys and five hows
- Flowchart
- Flowchart template (XLS)
- Food quality
- Force field analysis
- Future of quality
G
H
I
- Idea creation tools
- Impact effort matrix
- Interrelationship diagram (also called relations diagram)
- Innovation
- Ishikawa diagram (also called cause-and-effect diagram or fishbone diagram)
- ISO 9000 and other standards
- ISO 9001
- ISO 14000 and other standards
- ISO 14001
- ISO 19011
- ISO 26000
K
L
M
- Malcolm Baldrige National Quality Award (MBNQA)
- Matrix diagram
- Measures, selecting
- Metrics
- Mistake proofing (also called poka-yoke)
- Multivoting
N
O
P
- Pareto chart
- Pareto chart template (XLS)
- Plan-do-check-act (PDCA) cycle
- Poka-yoke (also called mistake proofing)
- Problem concentration diagram
- Problem solving
- Process analysis tools
- Process capability
- Process decision program chart (PDPC)
- Process management
- Process view of work
- Project management
- Project planning and implementation tools
Q
- Quality 4.0
- Quality assurance (QA) and quality control (QC)
- Quality function deployment (QFD)
- Quality management system (QMS)
- Quality plans
- Quality tools
R
- Recall
- Relations diagram (also called interrelationship diagram)
- Relations diagram checklist (DOC)
- Relations diagram template (DOC)
- Relations diagram instructions (PDF)
- Reliability
- Risk management
- Root cause analysis (RCA)
S
- Safety
- Sampling
- Sampling plans and procedures
- SBAR (situation, background, assessment, recommendation)
- Scatter diagram (also called scatter plot or X-Y graph)
- Scatter diagram template (XLS)
- Seven basic quality tools (7BQT)
- Seven new management and planning tools
- Shainin SystemTM (SS)
- SIPOC+CM diagram
- Six Sigma
- Six Sigma belts
- Six Sigma tools
- Small business
- SMART matrix
- Social responsibility (SR)
- Software quality
- Spaghetti diagram
- Stakeholders
- Standards
- Statistical process control (SPC)
- Statistics
- Stratification
- Stratification template (XLS)
- Success and effect diagram
- Supplier quality
- Supply chain management
- Survey
T
V
X
Z
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