Small Business Resources
Ten Ways Standards Contribute to
Small Business Success
The International Organization for Standardization (ISO) shares what managers of small businesses from 10 countries say about how they have used standards. Read "10 Good Things for SMEs" on the ISO website.
View a recorded webcast in which Denise Robitaille, author of ISO 9001:2008 for Small and Medium-Sized Businesses, presents an overview of using ISO 9001 to help small and medium-sized businesses better serve their customers.
ASQ/ANSI/ISO 19011:2011: Guidelines for auditing management systems
U.S. Version with supplemental guidance added
This American National Standard provides guidance on principles of auditing, managing audit programs, and conducting quality management system audits and environmental management system audits. The supplemental text offers additional guidance for small businesses.
Toward Socially Responsible SMEs
Recent changes in quality award structuring promote the concept of social responsibility among small- and medium-sized enterprises (SMEs). Semra F. Aşcıgil's article from Quality Management Journal explores how the European Foundation for Quality Management Excellence Model provides guidance in integrating social responsibility into quality management.
Also: learn about the Malcolm Baldrige National Quality Award, which includes a category for small business.
- Comparative Analysis of Quality Costs and Organization Sizes in the Manufacturing Environment
- Creating and Preserving a Business Culture
- Quality From Scratch: A Model for Small Business
- ISO 9001:2015 Handbook for Small and Medium-Sized Businesses, Third Edition
- Failure Mode and Effects Analysis (FMEA) for Small Business Owners and Non-Engineers
- The Recipe for Simple Business Improvement
Learn how to integrate quality management into your organization's processes. You'll leave this course with a draft action plan customized to the needs of your business.
Featured Case Studies
Read how a manufacturer of domes and free-style structures used a wiki to document its ISO 9001:2008 quality management system.
Employee empowerment, solid leadership, and use of quality tools led PRO-TEC to a Baldrige award.