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Quality Resources

Quality Resources | Books & Standards

Small Business Resources

Ten Ways Standards Contribute to
Small Business Success

The International Organization for Standardization (ISO) shares what managers of small businesses from 10 countries say about how they have used standards. Read "10 Good Things for SMEs" on the ISO website. 

Webcast: ISO 9001 for Small & Medium-Sized Businesses

ISO 9001:2008 for Small and Medium-Sized BusinessesView a recorded webcast in which Denise Robitaille, author of ISO 9001:2008 for Small and Medium-Sized Businesses, presents an overview of using ISO 9001 to help small and medium-sized businesses better serve their customers.

ASQ/ANSI/ISO 19011:2011: Guidelines for auditing management systems

Standard iconU.S. Version with supplemental guidance added
This American National Standard provides guidance on principles of auditing, managing audit programs, and conducting quality management system audits and environmental management system audits. The supplemental text offers additional guidance for small businesses.

Toward Socially Responsible SMEs

Quality Management Journal Recent changes in quality award structuring promote the concept of social responsibility among small- and medium-sized enterprises (SMEs). Semra F. Aşcıgil's article from Quality Management Journal explores how the European Foundation for Quality Management Excellence Model provides guidance in integrating social responsibility into quality management. 

Also: learn about the Malcolm Baldrige National Quality Award, which includes a category for small business.




Integrated Quality Management

Learn how to integrate quality management into your organization's processes. You'll leave this course with a draft action plan customized to the needs of your business. 

Featured Case Studies

Geometrica Builds ISO 9001 QMS on Wiki

Read how a manufacturer of domes and free-style structures used a wiki to document its ISO 9001:2008 quality management system.

Small Business, Big Feat

Employee empowerment, solid leadership, and use of quality tools led PRO-TEC to a Baldrige award.

More case studies profiling small businesses.

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