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3 Ways to Human Centric AIPosted on December 14, 2018
By Sameer Dhanrajani After every conference I speak at about the transformative power of Artificial Intelligence and its... Full Story
80% of Federal Employees Say Their Agency Does Not Have a Single Customer Service LeaderPosted on December 14, 2018
In overwhelming numbers, federal employees (80%) say that no one leader is in charge of customer service at their agencies.... Full Story
AI and the Customer Service Experience: 3 Key PrinciplesPosted on December 13, 2018
By Micah Solomon When youre already slammed running your business day in and day out, the thought of integrating AI... Full Story
Study: VA Hospitals Outperform Nearby Healthcare FacilitiesPosted on December 13, 2018
By Tauren Dyson With about nine million veterans throughout its system, U.S. Veterans Administration, or VA, hospitals... Full Story
Study: U.S. Aluminum Tariffs Have Increased Jobs, ProductionPosted on December 12, 2018
By Sommer Brokaw U.S. aluminum tariffs imposed in March have had their intended impact to date of increasing domestic... Full Story