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19011:2018 Guidelines for Auditing Management Systems
Latest revision providing guidance on managing your audit program, planning and conducting management system audits.
3 Ways to Human Centric AI
Posted on December 14, 2018By Sameer Dhanrajani After every conference I speak at about the transformative power of Artificial Intelligence and its... Full Story
80% of Federal Employees Say Their Agency Does Not Have a Single Customer Service Leader
Posted on December 14, 2018In overwhelming numbers, federal employees (80%) say that no one leader is in charge of customer service at their agencies.... Full Story
AI and the Customer Service Experience: 3 Key Principles
Posted on December 13, 2018By Micah Solomon When youre already slammed running your business day in and day out, the thought of integrating AI... Full Story
Study: VA Hospitals Outperform Nearby Healthcare Facilities
Posted on December 13, 2018By Tauren Dyson With about nine million veterans throughout its system, U.S. Veterans Administration, or VA, hospitals... Full Story
Study: U.S. Aluminum Tariffs Have Increased Jobs, Production
Posted on December 12, 2018By Sommer Brokaw U.S. aluminum tariffs imposed in March have had their intended impact to date of increasing domestic... Full Story
