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Research


ASQ research provides the quality community with the latest trends and benchmark data required to help organizations enhance their continuous improvement programs. From the culture of quality to the future of quality, ASQ’s qualitative and quantitative research offers in-depth insights to the challenges faced by business professionals at all levels of an organization.

ASQ’s qualitative and quantitative research provides the quality community with the latest trends and benchmark data to help enhance their continuous improvement programs and offers in-depth insights to the challenges faced by business professionals at all levels of an organization.

Economics of Quality

ASQ, in association with Forbes Insights — the research arm of Forbes Media — has explored the “Rising Economic Power of Quality” to identify organizations that have attained leadership through quality management, and examine the overall impact of quality on driving competitiveness in the 21st century. The research, based on the observations of executives and quality professionals from across the globe, identifies the links between quality efforts and corporate performance. The actionable research provides companies with a roadmap toward better connecting quality efforts and corporate performance no matter where they are in their state of quality maturity.

Changing Competencies for Quality Professionals

Changing Roles of Quality

Partnering with the International Academy for Quality, ASQ explores the key changes in business over the next 10 years and the skills required for quality professionals to succeed. Changing Competencies for Quality Professionals provides insights intended to prepare quality practitioners for upcoming job markets and to enable them to make sound business, and career, decisions.

Global State of Quality 2

Global State of Quality 2

Conducted in 2016, the ASQ Global State of Quality 2 Research addresses a wide range of topics, including customer satisfaction, investment in quality, governance, employee training and knowledge transfer. Along with Discoveries 2016 — the main report in the research — ASQ and its partner, the American Productivity and Quality Center, (APQC), published three Spotlight reports that provide deeper exploration on topics such as the role of big data in quality, the function of quality in innovation, and the importance of key performance indicators in the supply chain. The Global State of Quality Research 2 builds on the success of 2013’s Global State of Quality.

Future of Quality Report

The Future of Quality

The Future of Quality: Quality Throughout, was published in 2015 and features 11 essays from distinguished experts from around the world who offer insights into topics that will impact consumers, businesses, and society. Essays include views of the future state of quality in manufacturing, customers experience, education, health care, city planning and more. The Future of Quality: Quality Throughout will challenge, enlighten and spark action.

Culture of quality

Culture of Quality: Accelerating Growth and Performance in the Enterprise

In 2014, ASQ partnered with Forbes Insights — the research arm of Forbes magazine — to explore the culture of quality and provide readers with actionable insights they can deploy at their organizations. The report features mini case studies from organizations with mature cultures of quality, including Boeing, FedEx and Tata. The research is accompanied by an assessment tool you can use to measure your culture of quality.

Global State of Quality 2013

Global State of Quality 2013

The 2013 ASQ Global State of Quality Research is an unprecedented research study providing the first comprehensive view of quality and continuous improvement worldwide. The main report, Discoveries 2013, includes data to help organizations compare their advancements to those of organizations in their regions, size, and industries in the areas of quality governance and management, outcomes and measures, competencies and training and culture.

ASQ also conducts surveys on specific topics that serve as the basis for news releases shared with the media. To access these news releases, visit the ASQ Newsroom

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