ASQ research provides the quality community with the latest trends and benchmark data required to help organizations enhance their continuous improvement programs. From the culture of quality to the future of quality, ASQ’s qualitative and quantitative research offers in-depth insights to the challenges faced by business professionals at all levels of an organization.
ASQ’s qualitative and quantitative research provides the quality community with the latest trends and benchmark data to help enhance their continuous improvement programs and offers in-depth insights to the challenges faced by business professionals at all levels of an organization.
Conducted in 2016, the ASQ Global State of Quality 2 Research addresses a wide range of topics, including customer satisfaction, investment in quality, governance, employee training and knowledge transfer. Along with Discoveries 2016 — the main report in the research — ASQ and its partner, the American Productivity and Quality Center, (APQC), published three Spotlight reports that provide deeper exploration on topics such as the role of big data in quality, the function of quality in innovation, and the importance of key performance indicators in the supply chain. The Global State of Quality Research 2 builds on the success of 2013’s Global State of Quality.
The Future of Quality: Quality Throughout, was published in 2015 and features 11 essays from distinguished experts from around the world who offer insights into topics that will impact consumers, businesses, and society. Essays include views of the future state of quality in manufacturing, customers experience, education, health care, city planning and more. The Future of Quality: Quality Throughout will challenge, enlighten and spark action.
In 2014, ASQ partnered with Forbes Insights — the research arm of Forbes magazine — to explore the culture of quality and provide readers with actionable insights they can deploy at their organizations. The report features mini case studies from organizations with mature cultures of quality, including Boeing, FedEx and Tata. The research is accompanied by an assessment tool you can use to measure your culture of quality.
The 2013 ASQ Global State of Quality Research is an unprecedented research study providing the first comprehensive view of quality and continuous improvement worldwide. The main report, Discoveries 2013, includes data to help organizations compare their advancements to those of organizations in their regions, size, and industries in the areas of quality governance and management, outcomes and measures, competencies and training and culture.