ASQ webcasts* feature authors, editors, speakers, sponsors and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned.
The collection includes:
- Introductory overviews of topics in quality
- Tutorials for using quality tools
- Discussions of research and publications
Featured Webcasts and Speakers
Behavior-Based Quality and How to Get There (WebEx, 54min)
Arron Angle, the managing director of Qualnomics Consulting, introduces us to Behavior-Based Quality, or BBQ, and provides a fun and memorable twist to a potentially powerful quality practice that could transform your organization into a true Culture of Quality.
Magic Rulers: A Guide to Maximizing Business Performance Through Metrics Webcast (WebEx, 40 min)
In this new webcast from ASQ author and conference speaker, Fabrice Bouchereau, you’ll learn:
- What is a metric?
- Steps to develop performance metrics
- What makes a good metric?
- Pitfalls associated with metrics.
An Introduction to Comprehensive Quality (WebEx, 40 min)
Jack ReVelle, quality expert and author of the book "Quality Essentials: A Reference Guide from A to Z", walks us through a brief history of quality and shares his new holistic approach to quality improvement that he calls Comprehensive Quality.
The Joy of Lean Webcast (WebEx, 48 min)
Dodd Starbird, the author of the book "The Joy of Lean", shares how to cultivate a positive Lean Culture of excellence that creates value for customers, profitable growth for businesses, sustainable cost reduction, and fulfilling jobs for employees.
The Basics of Risk Management (WebEx, 73 min)
Risk management is a foundation for any organization to make informed decisions. It is a method of prioritization allowing for leadership to determine A over B and why. Risk management also provides a methodology to calculate return on investment for given decisions. This webcast instructs attendees on implementing risk management basics within their own programs. Download or view the MP4 version here.
Customer Experience 3.0: An Exclusive 3-Part Series
John Goodman explains how to measure, manage, and modernize your customer experience (CE).
Part 1 - Moving Your Quality Efforts Toward the Customer Experience (WebEx, 46 min)
Part 2 - Three Tools to Help Manage the Customer Experience (WebEx, 50 min)
Part 3 - Measuring and Quantifying the Customer Experience (WebEx, 49 min)
Quality Management Systems: Background, Evolution, and the Future of ISO 9001 (WebEx, 64 min)
ISO 9001 expert Mark Ames walks through the evolution of quality management systems, from their beginnings and right into the most utilized standard of all, ISO 9001.
The Expanding Role of Risk Management in Compliance (WebEx, 45 min)
Timothy Lozier of EtQ Inc. discusses how to measure compliance, how risk can drive new ways of looking at compliance, and the relationship between risk management and risk assessment.
Quality Snapshot--Corrective Action (WebEx, 27 min)
In his Snapshot series, Mark Ames tackles commonly misunderstood topics of interest to members of the quality and standards communities. This installment explores misunderstandings related to corrective action.
How to Create a Vibrant, Thriving Culture (WebEx, 28 min)
In this webcast from the Journal for Quality and Participation, Diana Rivenburgh, author of the best-selling book The New Corporate Facts of Life, shares the steps to creating an ethical, vibrant, collaborative culture that fosters high performance profitability.
|More Featured Open Access Webcasts||More Featured Members Only Webcasts|
Methods and Tools of Modern QFD
Continuous Process Improvement
Creating an Innovation Culture
Auditing the Process Based QMS
The Seven Lean Six Sigma Tools Series:
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*ASQ Webcasts are produced on a Webex recording platform, which requires a Webex viewer to play them. The viewer should install automatically on your computer, but if you have technical issues please contact your technical support staff.