ASQ webcasts* feature authors, editors, speakers, sponsors and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned.
The collection includes:
- Introductory overviews of topics in quality
- Tutorials for using quality tools
- Discussions of research and publications
Featured Webcasts and Speakers
The Joy of Lean Webcast (WebEx, 48 min)
Dodd Starbird, the author of the book "The Joy of Lean", shares how to cultivate a positive Lean Culture of excellence that creates value for customers, profitable growth for businesses, sustainable cost reduction, and fulfilling jobs for employees.
The Basics of Risk Management (WebEx, 73 min)
Risk management is a foundation for any organization to make informed decisions. It is a method of prioritization allowing for leadership to determine A over B and why. Risk management also provides a methodology to calculate return on investment for given decisions. This webcast instructs attendees on implementing risk management basics within their own programs. Download or view the MP4 version here.
Customer Experience 3.0: An Exclusive 3-Part Series
John Goodman explains how to measure, manage, and modernize your customer experience (CE).
Part 1 - Moving Your Quality Efforts Toward the Customer Experience
Part 2 - Three Tools to Help Manage the Customer Experience
Part 3 - Measuring and Quantifying the Customer Experience
Quality Management Systems: Background, Evolution, and the Future of ISO 9001
ISO 9001 expert Mark Ames walks through the evolution of quality management systems, from their beginnings and right into the most utilized standard of all, ISO 9001.
The Expanding Role of Risk Management in Compliance
Timothy Lozier of EtQ Inc. discusses how to measure compliance, how risk can drive new ways of looking at compliance, and the relationship between risk management and risk assessment.
Quality Snapshot--Corrective Action
In his Snapshot series, Mark Ames tackles commonly misunderstood topics of interest to members of the quality and standards communities. This installment explores misunderstandings related to corrective action.
How to Create a Vibrant, Thriving Culture
In this webcast from the Journal for Quality and Participation, Diana Rivenburgh, author of the best-selling book The New Corporate Facts of Life, shares the steps to creating an ethical, vibrant, collaborative culture that fosters high performance profitability.
|More Featured Open Access Webcasts||More Featured Members Only Webcasts|
Methods and Tools of Modern QFD
Continuous Process Improvement
Creating an Innovation Culture
Auditing the Process Based QMS
The Seven Lean Six Sigma Tools Series:
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Work with our team to deliver a presentation on a quality topic, publication, article, case study, tool, or template. We’ll work with you to polish and deliver your presentation to the quality community.
Contact Pablo Baez with questions, comments, ideas, and submissions.
*ASQ Webcasts are produced on a Webex recording platform, which requires a Webex viewer to play them. The viewer should install automatically on your computer, but if you have technical issues please contact your technical support staff.