| Cart Total:
Menu

Books & Standards


Quality Resources | Search Books & Standards

Featured Book

Featured Book

The ASQ Certified Quality Improvement Associate Handbook, Fourth Edition

Grace L. Duffy and Sandra L. Furterer, editors, June 2020


Quality Improvement: 
Basic Principles and Practices


The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world.

 

This handbook follows the CQIA BoK in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization. ASQ’s experts help you navigate:

  • Quality terms, benefits, and philosophies
  • Team organization, roles, responsibilities, and dynamics
  • Continuous improvement concepts, processes, and tools
  • Root cause analysis and risk management
  • Supplier and customer relationships

This edition features ample material that stretches beyond the content of the BoK, making it useful for any quality practitioner—not just those who plan to become certified. In this book, you’ll find a thorough overview of quality tools and history—presented in an accessible manner and easily understood by non-engineers. Start on your quality path here.


Grace L. Duffy
 is the author of 15 books and over 260 published papers and articles. She is an ASQ Certified Manager of Quality/Organizational Excellence, Quality Improvement Associate, and Quality Auditor. Grace is a certified Lean-Six Sigma Master Black Belt and Manager of Process Improvement.


Dr. Sandra L. Furterer
 is an Associate Professor and Associate Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt.

Member Price: $73.50

List Price: $105.00
Front cover image for The ASQ Certified Quality Improvement Associate Handbook, Fourth Edition



Contact Quality Press

North America: 800-248-1946
Mexico: Mobile/cell 001-877-442-8726;
other phone 001-882-442-8726
All other locations: +1-414-272-8575
Fax: 414-272-1734
Email: books@asq.org




Subscribe to Quality Press News

Our monthly e-newsletter

Become an Author

View our proposal guidelines, including current calls for authors.


New to the Store

Best Sellers

On Sale

Featured Advertisers