Books & Standards

Exposure assessment models are deterministic models derived from physical–chemical laws. In real workplace settings, chemical concentration measurements can be noisy and indirectly measured. In addition, inference on important parameters such as gene...

A closer look at how to apply check sheets for your next lean Six Sigma project.

In a typical network with a set of individuals, it is common to have multiple types of interactions between two individuals. In practice, these interactions are usually sparse and correlated, which is not sufficiently accounted for in the literature....

In the age of Big Data, one pressing challenge facing engineers is to perform reliability analysis for a large fleet of heterogeneous repairable systems with covariates. In addition to static covariates, which include time-invariant system attributes...

Discussion one of “Industrial statistics and manifold data”

The impact of parameter estimation on control charts has been studied with great interest in the recent literature. The estimated control limits affect chart performance, often negatively, relative to the known parameter case. Guided by the need to d...

In practice, we often need to sequentially monitor the performance of individual subjects or processes, so that interventions can be made in a timely manner to avoid unpleasant consequences (e.g., strokes or airplane crashes) once the longitudinal pa...

With the advances in measurement technologies, today products and processes may have hundreds of variables that can be monitored. As the number of variables to be monitored in a process increases, a cumbersome task is the design of control charts, es...

The aim of this study was to examine the impact of customers’ perceived location quality of retail stores on the perceived quality of the servicescape. Therefore, this study examined to what extent the customers shopping at more convenient, accessibl...

Rejoinder of “A novel approach to the analysis of spatial and functional data over complex domains”

Water pollution is a major global environmental problem, and it poses a great environmental risk to public health and biological diversity. This work is motivated by assessing the potential environmental threat of coal mining through increased sulfat...

The mixture-of-mixtures (MoM) experiment is different from the classical mixture experiment in that the mixture component in MoM experiments, known as the major component, is made up of subcomponents, known as the minor components. In this article, w...

A California coffee maker leverages sigmas, statistics and standard deviation to brew up a unique product line.

Stochastic processes are widely used to analyze degradation data, and the Gaussian process is a particularly common one. In this article, we propose a robust statistical model using a Student-t process to assess the lifetime information of highly rel...

Capability analysis is explained further by exploring a relief pitcher’s performance. This is the second article in two-part series exploring actual (overall) and potential categories to reveal what they really mean. *Includes online-only figures....

Recent years have seen an explosive growth in the recording of increasingly complex and high-dimensional data. Classical statistical methods are often unfit to handle such data, whose analysis calls for the definition of new methods merging ideas and...

Making efficient and timely inferences about data generated by real-time systems is challenging, as they often consist of high-volume, high-velocity data streams. In particular, when a user interacts with a real-time system to gain insights, detect e...

This study investigates the relationships between managers’ perceptions of service quality, operational efficiency, and profitability. The DINESERV tool was applied to assess managers’ perceptions of service quality, and firms’ financial reports were...

In this article, we study attribute control charts for monitoring correlated multivariate Poisson processes that are adequately described by copula models. The work is motivated by the need to study multivariate models for correlated count data with ...

Quality Engineering is designating its fourth issue in 2021 as a special issue dedicated to research advancement in the field of Network Monitoring. The recent explosion of research in network science has been motivated by an increased awareness of —...

Discussion two of “A novel approach to the analysis of spatial and functional data over complex domains”

Simultaneous prediction intervals and bounds provide a statistical characterization of a proportion of a finite population. This article considers these predictions from a Bayesian inferential approach and different ways to evaluate them including si...

The primary purpose of this study was to develop an industry-specific total quality service framework for private higher education institutions in South Africa. Service quality for higher education operations is a key performance objective due to the...

Guest editorial for volume 32, number 2.

This article is a pioneer work that examines the mediating role of quality management (QM) capability on the relationship between dynamic capability and new product development (NPD) performance in the electronics sector. Dynamic capabilities help a ...

Editor's introduction to QMJ's Volume 27, Issue 2.

The main goal of a good sensitivity testing procedure is to quickly determine at which stimulus level a specified fraction of test items fail. Based on a previous study, two procedures, D-optimal and 3pod, appear to be most promising. In this paper w...

KonMari, developed by the bestselling author Marie Kondo, has become a popular mainstream approach to decluttering a household. But the method definitely has links to lean and 56. Maybe injecting a bit of KonMari into lean programs is the shot that o...

We are pleased to announce the paper entitled “Comparing methods for assessing reliability uncertainty based on pass/fail data collected over time,” authored by Jeff I. Abes, Michael S. Hamada, and Charles R. Hills, published in Quality Engineering, ...

We propose a novel linear discriminant analysis (LDA) approach for the classification of high-dimensional matrix-valued data that commonly arises from imaging studies. Motivated by the equivalence of the conventional LDA and the ordinary least square...

Many diseases can be prevented or treated if they can be detected early or signaled before their occurrence. Disease early detection and prevention (DEDAP) is thus important for health improvement of our society. Traditionally, people are encouraged ...

ASQ Auditing Handbook, Fourth Edition is a handbook that covers nearly all aspects of auditing & is a valuable resource for the CQA exam. Buy ASQ for savings!

Member Price: $94.50
List Price: $135.00

The Quality Toolbox is a reference guide offering well-known and less commonly used quality control tools. Buy online at ASQ's bookstore, discounts available!

Member Price: $42.00
List Price: $60.00

The purpose of this handbook is to assist individuals taking the Certified Supplier Quality Professional examination and provide a reference for the practitioner.

Member Price: $94.50
List Price: $135.00

This book is primarily meant to aid those taking the ASQ Certified Quality Engineer (CQE) exam and is best used in conjunction with The Certified Quality Engineer Handbook .

Member Price: $35.00
List Price: $50.00

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it support...

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Also available as a PDF e-standard. This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation...

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This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does...

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The Certified Manager of Quality Handbook, 4th ed. provides guidance for process improvement along with corresponding tools & techniques. Shop ASQ for savings!

Member Price: $97.30
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This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects.

Member Price: $94.50
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Understanding and improving the CAPA system as a whole is the focal point of this book, the only of its kind dealing exclusively with this critical system within highly regulated industries.

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The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket edition was designed as a quick reference for anyone to carry around conveniently.

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This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It doe...

Member Price: $42.00
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The ISO 9001 standard specifies requirements for quality management systems. All requirements of ASQ/ANSI/ISO 9001:2015, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.

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The best Six Sigma black belt handbook has been fully revised, updated, and expanded. This third edition has been updated to reflect the most recent ASQ Six Sigma Black Belt Body of Knowledge (BOK), released in 2015.

Member Price: $101.50
List Price: $145.00

Like the previous editions of The Certified Quality Engineer Handbook , this fourth edition is intended to provide the quality professional with a reference book aligned with the ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). The boo...

Member Price: $101.50
List Price: $145.00

ASQ offers member discounts on Ellis Ott's latest edition of Process Quality Control. If you are a dedicated statistical engineer looking to expand your knowledge, then this detailed resource is designed for you.

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Søren Bisgaard was an extremely productive and insightful scholar of modern industrial statistics and quality engineering. He was amazing for both his breadth of interests and the depth of his scholarship. Søren was one of the very few people making ...

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Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

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Customers demand and expect nothing less than great service, but try to get ten employees to agree on what great service means and you’ll find the definition to be elusive. Even though few of us personally make widgets, most change management and qua...

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The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-fo...

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Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (AN...

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Sustainable Business & Industry is a guide to developing and implementing a successful program in sustainability and social responsibility. Buy ASQ for savings!

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Statistical Process Control is a guide that helps practitioners understand & apply different SPC tools in a company regulated by the FDA. Shop ASQ for savings!

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This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address. It is organized into five parts and is designed to help leaders and organization architects understand: (1...

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Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

Making Change Work is designed to help organizations prepare for and successfully implement change. This resource provides tools to measure your organization's readiness to change while effectively increasing performance.

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Transformational Leadership is a softcover book designed to help develop organizations of meaning by cultivating relationships. Shop ASQ for discounts!

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The book is provides a road map to help healthcare professionals establish a culture of patient safety in their practices, provide high quality healthcare and increase patient & staff satisfaction through communication between medical staff and patie...

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Using ISO 9001 in Healthcare, Second Edition is a guide that outlines the methods of ISO 9001:2008 as a management system. Shop ASQ for discounts!

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The Executive Guide to Understanding and Implementing Baldrige in Healthcare shows how to improve healthcare organization faster. Shop ASQ for discounts!

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This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence — the 43 Areas to Address. I t is organized into five parts and is designed to help leaders and organization architects understand:...

Member Price: $10.00
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NOTE: A new edition of this handbook is now available. The reliability engineer is a professional who understands the principles of performance evaluation and prediction to improve product/systems safety, reliability and maintainability. The st...

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This training guide represents one way to look at the Baldrige criteria and use them to improve classroom systems. It is designed for classroom teachers at all levels as well as teachers in training. The approach described here has proven helpful to ...

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Implementing ISO/IEC 17025:2005 is a book that gives a roadmap for organizations to receive/maintain accreditation for their laboratories. Buy ASQ for savings!

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This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits.

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**Updated for Minitab 18: more tools, improved graphics** This  guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with&nb...

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This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience shows that the Baldri...

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Transformational Leadership is an e-book to guide organizational transformation, while delivering breakthrough results. Shop ASQ's bookstore for discounts!

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This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others who want an assessment tool that can provide methods ...

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Six Sigma is a highly flexible methodology and tool set, but few practitioners have successfully transferred the early successes Six Sigma enjoyed in manufacturing to sales and marketing. The opportunities to use it exist, but the expertise on how to...

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The AS9100C, AS9110 & AS9120 Handbook discusses of each of the 3 standards’ clauses, & suggests best practices to comply with them. Shop ASQ for discounts!

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