Books & Standards

The COVID-19 pandemic has halted many in-person events, but that didn’t stop the ASQ Montreal Section from figuring out a way to support each other in their professional development— it moved its networking events online. The Montreal Se...

When growing their careers, women have always had to overcome unique challenges compared to men, particularly in science, technology, engineering and mathematics occupations or other male-dominated jobs . The COVID-19 crisis has only exacer...

The playing field has changed fundamentally for modern quality professionals. As part of our continuous improvement mantra, it is imperative that quality professionals step back and reframe their current and future roles in organizations.  To...

Newly released products and tools.

For many people, COVID-19 has changed the way we work, how we connect with others and how we access opportunities. It also has increased our reliance on technology. So how can you elevate your career growth in this new normal? The author outlines ch...

There is a real and impactful pitfall in simple random sampling when the sampling unit is related but not identical to the proper unit for the parameter of concern. The project leader’s awareness of the pitfall and the coach’s understand...

QP looks at the lighter side of quality in this comic strip, featuring the always quality-minded character and his circle of friends.

When growing their careers, women always have had to overcome unique challenges compared to men, particularly in science, technology, engineering and mathematics occupations or other male-dominated jobs. The COVID-19 crisis has only exacerbated probl...

Book reviews of Foundations of Quality Risk Management by Jayet Moon and The Digital Helix by Michael Gale and Chris Aarons.

Reader reactions from around the world.

An effectively developed and deployed quality management system (QMS) should bring out the strength of business processes, help identify opportunities to address gaps, and reinforce critical success factors so organizations can realize the results t...

The World Economic Forum (WEF), in its 2016 “ The Future of Jobs” report, analyzed key skills of 2015 and pointed to n ew competences that would be needed in 2020. These were not just science, technology, engineering and math s...

If you are like many professionals, you might feel that having the experience, working hard and trying to be the best at your job is what it takes to get ahead. I wish that were true. Your career success is a direct result of your expertise and inte...

A digest of trends, research and late-breaking news.

Most statistical data collection and analysis tools have historically started with a clean slate. That’s the nature of general tools—they must be able to solve a large number of problems across different applications. That often means t...

In classical response surface methodology, the optimization step uses a small number of important factors. However, in practice, experimenters sometimes fit a second-order model without previous experimentation. In this case, the true model is uncert...

The implementation of Lean Six Sigma in the public sector has grown considerably in recent years and may be accentuated in times of global economic crisis. Even so, general aspects that can guide managers for its implementation in the public sector w...

Nonparametric control charts that can detect arbitrary distributional changes are highly desirable due to their flexibility to adapt to different distributional assumptions and changes. However, most of the nonparametric control charts in the literat...

Fully-sequential (i.e., with design points added one-at-a-time) space-filling designs are useful for global surrogate modeling of expensive computer experiments when the number of design points required to achieve a suitable accuracy is unknown in ad...

This study aims to analyze the reasons that motivate Brazilian companies to implement Quality Management Systems, according to ISO 9001:2015 requirements. Based on information collected in the literature, a questionnaire was developed and answered by...

Announcement of the next editor of JQT, Dr. L. Allison Jones-Farmer.

Correction for the JQT article, "Nonlinear profile monitoring for oven-temperature data."

This study aimed to examine the impact of organizational culture on quality management and innovation practices among manufacturing SMEs in Nigeria. Empirical data were collected from 570 manufacturing SMEs in three states in Northern Nigeria (Kano. ...

Editor's introduction to QMJ's Volume 28, Issue 2.

This research posits and empirically tests the relative importance of five key determinants of service quality in fast-food restaurants (FFRs, also known as quick-service restaurants) in the United Arab Emirates (UAE). Using a survey methodology, dat...

In many applications of modern quality control, process monitoring involves a large number of process variables and quality characteristics. Practitioners are desired to attain complete information about the process in order to assure quick detection...

Many problems in pattern/image recognition, fault diagnosis, signal processing, anomaly detection, and machine learning generate massive amounts of multidimensional data with multiple aspects and high dimensionality. Multi-way arrays or tensors provi...

For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy...

Member Price: $70
List Price: $100

For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synerg...

Member Price: $70
List Price: $100

The 4P model of lean organizational development focuses on Purpose, People, Process and Problem-Solving. These pillars, while critical to the development of a high-performance organization, can be challenging to build and sustain. Luckily, there is a...

An important component of the process approach is to provide a mentality for organizations to contemplate the needs and expectations of all interested parties. It’s critical to ensure the organization’s processes are structured to confor...

Book reviews of The ASQ Certified Quality Improvement Associate Handbook , fourth edition, by Grace L. Duffy and Sandra L. Furterer, and F-Notes; Facilitation for Quality by Tracy Owens and Therese Steiner

What is the role of the quality management manager today?

Reader reactions from around the world.

In 2017, Navicent Health embarked on a 15-week expedition to become ISO 9001:2015 certified and improve its accreditation function, making it a key driver of continuous improvement. To do so, the health system had to move away from a compliance ment...

Late last year, the U.S. Department of Commerce announced the first winners of the new Presidential Workforce Award to recognize organizations demonstrating excellence in workforce training. This new national award program recognizes and promotes exc...

Globalization, digitalization, technological improvements and international collaboration have created a buyer’s market for many business transactions. In addition, customers constantly are seeking suppliers that can immediately fulfill their n...

Newly released products and tools. 

QP looks at the lighter side of quality in this comic strip, featuring the always quality-minded character and his circle of friends.

The best Six Sigma black belt handbook has been fully revised, updated, and expanded. This third edition has been updated to reflect the most recent ASQ Six Sigma Black Belt Body of Knowledge (BOK), released in 2015.

Member Price: $101.50
List Price: $145.00

The Quality Toolbox is a reference guide offering well-known and less commonly used quality control tools. Buy online at ASQ's bookstore, discounts available!

Member Price: $42.00
List Price: $60.00

This book is primarily meant to aid those taking the ASQ Certified Quality Engineer (CQE) exam and is best used in conjunction with The Certified Quality Engineer Handbook .

Member Price: $35.00
List Price: $50.00

Also available as a PDF e-standard. This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation...

Member Price: $148.00
List Price: $185.00

The purpose of this handbook is to assist individuals taking the Certified Supplier Quality Professional examination and provide a reference for the practitioner.

Member Price: $94.50
List Price: $135.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does...

Member Price: $42.00
List Price: $60.00

Like the previous editions of The Certified Quality Engineer Handbook , this fourth edition is intended to provide the quality professional with a reference book aligned with the ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). The boo...

Member Price: $101.50
List Price: $145.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It doe...

Member Price: $42.00
List Price: $60.00

The ISO 9001 standard specifies requirements for quality management systems. All requirements of ASQ/ANSI/ISO 9001:2015, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.

Member Price: $139.00
List Price: $175.00

Understanding and improving the CAPA system as a whole is the focal point of this book, the only of its kind dealing exclusively with this critical system within highly regulated industries.

Member Price: $42.70
List Price: $61.00

The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket edition was designed as a quick reference for anyone to carry around conveniently.

Member Price: $16.80
List Price: $24.00

This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects.

Member Price: $94.50
List Price: $135.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

Implementing ISO/IEC 17025:2005 is a book that gives a roadmap for organizations to receive/maintain accreditation for their laboratories. Buy ASQ for savings!

Member Price: $10.00
List Price: $10.00

Transformational Leadership is an e-book to guide organizational transformation, while delivering breakthrough results. Shop ASQ's bookstore for discounts!

Member Price: $15.00
List Price: $15.00

This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address. It is organized into five parts and is designed to help leaders and organization architects understand: (1...

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There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
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This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience shows that the Baldri...

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Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (AN...

Member Price: $25.00
List Price: $25.00

Statistical Process Control is a guide that helps practitioners understand & apply different SPC tools in a company regulated by the FDA. Shop ASQ for savings!

Member Price: $15.00
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Making Change Work is designed to help organizations prepare for and successfully implement change. This resource provides tools to measure your organization's readiness to change while effectively increasing performance.

Member Price: $10.00
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The AS9100C, AS9110 & AS9120 Handbook discusses of each of the 3 standards’ clauses, & suggests best practices to comply with them. Shop ASQ for discounts!

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Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

Søren Bisgaard was an extremely productive and insightful scholar of modern industrial statistics and quality engineering. He was amazing for both his breadth of interests and the depth of his scholarship. Søren was one of the very few people making ...

Member Price: $25.00
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In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

This training guide represents one way to look at the Baldrige criteria and use them to improve classroom systems. It is designed for classroom teachers at all levels as well as teachers in training. The approach described here has proven helpful to ...

Member Price: $15.00
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The Executive Guide to Understanding and Implementing Baldrige in Healthcare shows how to improve healthcare organization faster. Shop ASQ for discounts!

Member Price: $10.00
List Price: $10.00

This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence — the 43 Areas to Address. I t is organized into five parts and is designed to help leaders and organization architects understand:...

Member Price: $10.00
List Price: $10.00

This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others who want an assessment tool that can provide methods ...

Member Price: $10.00
List Price: $10.00

There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
List Price: $40.00

Using ISO 9001 in Healthcare, Second Edition is a guide that outlines the methods of ISO 9001:2008 as a management system. Shop ASQ for discounts!

Member Price: $10.00
List Price: $10.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

ASQ offers member discounts on Ellis Ott's latest edition of Process Quality Control. If you are a dedicated statistical engineer looking to expand your knowledge, then this detailed resource is designed for you.

Member Price: $25.00
List Price: $25.00

The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-fo...

Member Price: $10.00
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The book is provides a road map to help healthcare professionals establish a culture of patient safety in their practices, provide high quality healthcare and increase patient & staff satisfaction through communication between medical staff and patie...

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**Updated for Minitab 18: more tools, improved graphics** This  guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with&nb...

Member Price: $48.99
List Price: $69.99

Customers demand and expect nothing less than great service, but try to get ten employees to agree on what great service means and you’ll find the definition to be elusive. Even though few of us personally make widgets, most change management and qua...

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This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits.

Member Price: $24.00
List Price: $40.00

Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

Innovation management can provide a competitive edge in the business world, and research shows a major correlation between profitability and innovation. The challenge, however, is how to integrate innovation management with quality management. Enter ...

Member Price: $42.00
List Price: $60.00