Books & Standards

This study aims to analyze the factors that affect the selection of quality certifications and its corresponding quality management systems (QMSs) in the Spanish hospitality industry. In particular, we want to compare the ISO 9001 certification model...

This research investigates the strengths and opportunities for improvement of the National Institute of Standards and Technology’s (NIST’s) Baldrige Performance Excellence Program (BPEP) in terms of designing the Malcolm Baldrige Excellence Framework...

Counterfeiting in m-commerce is rife in emerging markets. Our research intent is to understand how branded app quality counters perceived counterfeit deception (PCD) and engenders trust while analyzing consumer willingness to buy (WillB) in an emergi...

This study demonstrates that visual quality is an emergent factor in explaining behavioral intention in online shopping, as online retail technology continues to evolve. The researchers develop, and test a model, in augmented reality (AR) and non-AR ...

Editor's introduction to QMJ's Volume 28, Issue 3.

Space-filling designs are a convenient and effective approach for exploring the input space for experiments. However, standard choices for these designs strive to provide uniform density of points throughout the region of interest. There are numerous...

Effective process monitoring of high-dimensional data streams with embedded spatial structures has been an arising challenge for environments with limited resources. Utilizing the spatial structure is key to improve monitoring performance. This artic...

Book review of "Probability," by Lawrence M. Leemis. Lighting Source, La Vergne, TN, 2017, 566 pp., $45.00, ISBN: 978-0982917473.

Book review of "Time series: a data analysis approach using R," by Robert H. Shumway and David S. Stoffer. Chapman & Hall/CRC Press. 2019. 259 pp. $63.96 hardcover, ISBN 978-0-367-22109-6.

Late last year, the U.S. Department of Commerce announced the first winners of the new Presidential Workforce Award to recognize organizations demonstrating excellence in workforce training. This new national award program recognizes and promotes exc...

Globalization, digitalization, technological improvements and international collaboration have created a buyer’s market for many business transactions. In addition, customers constantly are seeking suppliers that can immediately fulfill their n...

Newly released products and tools. 

QP looks at the lighter side of quality in this comic strip, featuring the always quality-minded character and his circle of friends.

We keep hearing about the health benefits of meditation. The goal is to clear your mind of all distractions so you can connect with your inner strength and sense of well-being. Focus your mind, and when your thoughts wander, recognize that fact, and ...

A digest of trends, research and late-breaking news.

In 1938, CBS debuted the now infamous “War of the Worlds” radio drama featuring Orson Wells. The effect of that broadcast still is debated today, frequently cited as part of the learning experience on the media’s effect on the popul...

A Q&A with Dhanashri (Donna) Ingle, an IT process consultant at Houston Methodist Hospital.

A lesson in gage repeatability and reproducibility and conditional probability using the story of #TheDress from a few years ago.

Improve root cause analysis by combining five whys and fault tree analysis.

Advice on beginning a lean journey in a healthcare setting.

This case study outlines how one healthcare system used lean Six Sigma to reduce lab waste and save patients’ blood.

This article presents a question-answer with Quality Press author, Dennis R. Delisle, describing his new book, Lean Healthcare . He also addresses issues about challenges in the healthcare industry today.

Three of the four feature articles in this special issue illustrate the application of lean and Six Sigma in healthcare. They each provide clear roadmaps that others can follow to improve organizational performance.

A university team used lean Six Sigma to control COVID-19 vaccination lines.

Full issue PDF for May 2021 Lean & Six Sigma Review.

Federal regulatory agencies have embraced Hazard Analysis Critical Control Point (HACCP) as the most effective method to offer farm-to-table food safety and quality in the United States—but it is important to look beyond HACCP.  The ASQ Ce...

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This case study describes how one healthcare system used lean Six Sigma to increase the percentage of patients receiving the flu vaccine.

This case study describes how a DMAIC project in a healthcare setting improved the turnaround time needed for biological medical prior authorizations.

When it comes to good problem solving, being able to find the vital few data that will support decisions and assess data in a simple but meaningful way often is more important than having a large data set or using a highly sophisticated tool.

An order-of-addition experiment is a kind of experiment in which the response is affected by the addition order of materials or components. In many situations, performing the full design with all possible permutations of components is unaffordable, e...

This article introduces an interpolation-based method, called the reconstruction approach, for nonparametric regression. Based on the fact that interpolation usually has negligible errors compared to statistical estimation, the reconstruction approac...

In the pricing of customized products, it is challenging to accurately predict the purchase likelihood of potential clients for each personalized request. The heterogeneity of customers and their responses to the personalized products leads to very d...

In recent years, measurement or collection of heterogeneous sets of data such as those containing scalars, waveform signals, images, and even structured point clouds, has become more common. Statistical models based on such heterogeneous sets of data...

Optimizing an expensive, black-box function f(⋅)f(·) is challenging when its input space is high-dimensional. Sequential design frameworks first model f(⋅)f(·) with a surrogate function and then optimize an acquisition function to determine input set...

The product moment covariance matrix is a cornerstone of multivariate data analysis, from which one can derive correlations, principal components, Mahalanobis distances and many other results. Unfortunately, the product moment covariance and the corr...

The best Six Sigma black belt handbook has been fully revised, updated, and expanded. This third edition has been updated to reflect the most recent ASQ Six Sigma Black Belt Body of Knowledge (BOK), released in 2015.

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The Quality Toolbox is a reference guide offering well-known and less commonly used quality control tools. Buy online at ASQ's bookstore, discounts available!

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This book is primarily meant to aid those taking the ASQ Certified Quality Engineer (CQE) exam and is best used in conjunction with The Certified Quality Engineer Handbook .

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Also available as a PDF e-standard. This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation...

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The purpose of this handbook is to assist individuals taking the Certified Supplier Quality Professional examination and provide a reference for the practitioner.

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This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does...

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This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It doe...

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The ISO 9001 standard specifies requirements for quality management systems. All requirements of ASQ/ANSI/ISO 9001:2015, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.

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Understanding and improving the CAPA system as a whole is the focal point of this book, the only of its kind dealing exclusively with this critical system within highly regulated industries.

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The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket edition was designed as a quick reference for anyone to carry around conveniently.

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This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects.

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Like the previous editions of The Certified Quality Engineer Handbook , this fourth edition is intended to provide the quality professional with a reference book aligned with the ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). The boo...

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Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

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Implementing ISO/IEC 17025:2005 is a book that gives a roadmap for organizations to receive/maintain accreditation for their laboratories. Buy ASQ for savings!

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Transformational Leadership is an e-book to guide organizational transformation, while delivering breakthrough results. Shop ASQ's bookstore for discounts!

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This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address. It is organized into five parts and is designed to help leaders and organization architects understand: (1...

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There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

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This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience shows that the Baldri...

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Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (AN...

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Statistical Process Control is a guide that helps practitioners understand & apply different SPC tools in a company regulated by the FDA. Shop ASQ for savings!

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Making Change Work is designed to help organizations prepare for and successfully implement change. This resource provides tools to measure your organization's readiness to change while effectively increasing performance.

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The AS9100C, AS9110 & AS9120 Handbook discusses of each of the 3 standards’ clauses, & suggests best practices to comply with them. Shop ASQ for discounts!

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Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

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Søren Bisgaard was an extremely productive and insightful scholar of modern industrial statistics and quality engineering. He was amazing for both his breadth of interests and the depth of his scholarship. Søren was one of the very few people making ...

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In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

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This training guide represents one way to look at the Baldrige criteria and use them to improve classroom systems. It is designed for classroom teachers at all levels as well as teachers in training. The approach described here has proven helpful to ...

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This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence — the 43 Areas to Address. I t is organized into five parts and is designed to help leaders and organization architects understand:...

Member Price: $10.00
List Price: $10.00

This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others who want an assessment tool that can provide methods ...

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There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
List Price: $40.00

Using ISO 9001 in Healthcare, Second Edition is a guide that outlines the methods of ISO 9001:2008 as a management system. Shop ASQ for discounts!

Member Price: $10.00
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Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

ASQ offers member discounts on Ellis Ott's latest edition of Process Quality Control. If you are a dedicated statistical engineer looking to expand your knowledge, then this detailed resource is designed for you.

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The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-fo...

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The book is provides a road map to help healthcare professionals establish a culture of patient safety in their practices, provide high quality healthcare and increase patient & staff satisfaction through communication between medical staff and patie...

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**Updated for Minitab 18: more tools, improved graphics** This  guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with&nb...

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Customers demand and expect nothing less than great service, but try to get ten employees to agree on what great service means and you’ll find the definition to be elusive. Even though few of us personally make widgets, most change management and qua...

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This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits.

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Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

Innovation management can provide a competitive edge in the business world, and research shows a major correlation between profitability and innovation. The challenge, however, is how to integrate innovation management with quality management. Enter ...

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