Books & Standards

Directed graphical models aim to represent the probabilistic relationships between variables in a system. Learning a directed graphical model from data includes parameter learning and structure learning. Several methods have been developed for direct...

In applications, most processes for quality control and management are multivariate. Thus, multivariate statistical process control (MSPC) is an important research problem and has been discussed extensively in the literature. Early MSPC research is b...

Computer models with both quantitative and qualitative inputs frequently arise in science, engineering and business. Mixed-input Gaussian process models have been used for emulating such models. The key in building this emulator is to accurately esti...

Book review of "Surrogates: Gaussian process modeling, design, and optimization for the applied sciences" by Robert B. Gramacy, CRC press, Taylor & Francis group, Boca Raton, FL, 2020, 543 pp., $96.00, ISBN 978-0-367-41542-6.

Book review of "The Road to Quality Control: the Industrial Application of Statistical Quality Control" by Homer M. Sarasohn, translated by N.I. Fisher and Y. Tanaka, Hoboken, NJ: John Wiley & Sons, 2019, xiii + 142 pp., $120.00 hardcover, $96.99 eBo...

Initially developed as a tool for training lead auditors of nuclear quality systems, the Nuclear Auditing Handbook has also been used as a reference by quality managers who plan quality system audits. It provides detailed mater...

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Newly released products and tools.

If you’ve been around for a while, you’ve undoubtedly felt that quality professionals were spending more time grappling to get a handle on the sheer amount of data at their disposal than they were actually using that data to make action...

With traditional process capability Cp, Cpk, Pp, and Ppk indexes reporting, there are fundamental “elephant in the room” problems. 

The field of statistics offers many useful tools for those working in the quality field. You quickly can use a Student’s t-test, for example, to perform a statistical hypothesis test if you must determine whether the means of parts produced by ...

You cannot give what you do not have. It’s a myth that pushing yourself to the breaking point and keeping the proverbial nose to the grindstone achieves career success. You may be surprised to learn that you can reach your peak performance muc...

QP looks at the lighter side of quality in this comic strip, featuring the always quality-minded character and his circle of friends.

A digest of trends, research and late-breaking news.

Book reviews of Mistakes in Quality Statistics and How to Fix Them, by Donald W. Benbow, and The ASQ Certified Food Safety and Quality Auditor Handbook, fourth edition, by Steven Wilson.

The capabilities of the Internet of Things (IoT) and Industry 4.0 combine to transform today’s quality paradigm into data-driven “deep quality” that is better capable of addressing latent and overt stakeholder needs. Deep quality i...

If anyone asks what factor is most precious and vital to success in business or career development, the answer is clearly “quality.” In the 21st century, the world is becoming more competitive each day. Getting a better job and servi...

For organizations to truly benefit from Quality 4.0, leaders must move beyond using data and computing technology to perform business-as-usual tasks toward managing the organization’s information footprint using data and information as an elem...

One of the challenges for individual businesses today—and tomorrow—is overcoming the conflicts that can occur when they have goals that contradict or compete with one another. For instance, a business may be trying to make sense of a murk...

Using an action priority matrix in place of a risk priority number results in assigning actions where they are most needed. Using the matrixes makes it much easier to apply the action priority table when performing a design failure mode and effects ...

Initially developed as a tool for training lead auditors of nuclear quality systems, the  Nuclear Auditing Handbook  has also been used as a reference by quality managers who plan quality system audits. It provides deta...

Member Price: $105
List Price: $150

Reader reactions from around the world.

COVID-19 has pushed many in-person activities, including audits, to virtual platforms. What are the pros and cons to remote auditing?

It may seem like technical committee (TC) 176 subcommittee (SC) 2, which develops the ISO 9001 standard,1 can’t make up its mind whether to confirm or revise the standard, leaving many stakeholders unclear about the standard’s future. Th...

In this third and final report in a series , long-time ASQ members and subject matter experts in the pharmaceutical industry offer their insights and reflections regarding the speed, safety, and success with which multiple vaccines were developed to...

In statistical process control (SPC), a proper Phase I analysis is essential to the success of Phase II monitoring. With recent advances in sensing technology and data acquisition systems, Phase I analysis of high-dimensional data is increasingly enc...

The purpose of this article is to persuade experimenters to choose A-optimal designs rather than D-optimal designs for screening experiments. The primary reason for this advice is that the A-optimality criterion is more consistent with the screening ...

To online monitor the longitudinal performance of processes and give early signals to processes with irregular patterns, a series of dynamic screening systems (DySS) have been proposed in the literature. Existing DySS methods are all based on estimat...

Lean management is a way for companies to improve their productivity and bring down their costs. Corporate Social Responsibility (CSR) aims to meet the expectations of stakeholders concerning a company’s impact on the environment and society. Despite...

For more than 30 years, supply chain management adopts just-in-time (JIT) strategy. The adoption of JIT has reduced wastes and total costs; however it leads to complexity and risks. Thus, top management has to recognize and address critical risks in ...

We propose a typology suggesting varying extent of servitization for manufacturing firms in different industries that could help them improve their firm performance. We suggest that contemporary manufacturing firms may benefit from implementing quali...

Editor's introduction to QMJ's Volume 28, Issue 4.

Organizations are becoming more interested in establishing a unique organizational culture capable of implementing changes to achieve common goals. Research on organizational culture and quality management and how it drives innovation is essential in...

QMJ's Call for Papers: Special Issue "Integration of Lean Six Sigma with Industry 4.0 for Organisational Excellence."

A quick, informal search of the QP archives shows you that systems and complexity are written about frequently as they relate to quality management. And while quality professionals often use “systems” and “complexity” interch...

Reader reactions from around the world.

Robust corrective action responses address issues at three levels: output , process and system. The deeper you apply a fix, the more likely a specific problem will not return. With the improvements to ISO 9001:2015, businesses now must define their ...

My quality journey began with my first real job out of high school. I thought I had found a job that I wanted for the rest of my life. But when organizations began outsourcing manufacturing jobs overseas, I thought to myself, “I must figure ou...

Newly released products and tools. 

Book reviews of Managing and Improving Quality , by Amar Sahay, and Quality Management in a Lean Health Care Environment by Daniel Collins and Melissa Mannon.

The best Six Sigma black belt handbook has been fully revised, updated, and expanded. This third edition has been updated to reflect the most recent ASQ Six Sigma Black Belt Body of Knowledge (BOK), released in 2015.

Member Price: $101.50
List Price: $145.00

The Quality Toolbox is a reference guide offering well-known and less commonly used quality control tools. Buy online at ASQ's bookstore, discounts available!

Member Price: $42.00
List Price: $60.00

This book is primarily meant to aid those taking the ASQ Certified Quality Engineer (CQE) exam and is best used in conjunction with The Certified Quality Engineer Handbook .

Member Price: $35.00
List Price: $50.00

Also available as a PDF e-standard. This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation...

Member Price: $148.00
List Price: $185.00

The purpose of this handbook is to assist individuals taking the Certified Supplier Quality Professional examination and provide a reference for the practitioner.

Member Price: $94.50
List Price: $135.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does...

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List Price: $60.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It doe...

Member Price: $42.00
List Price: $60.00

The ISO 9001 standard specifies requirements for quality management systems. All requirements of ASQ/ANSI/ISO 9001:2015, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.

Member Price: $139.00
List Price: $175.00

Understanding and improving the CAPA system as a whole is the focal point of this book, the only of its kind dealing exclusively with this critical system within highly regulated industries.

Member Price: $42.70
List Price: $61.00

The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket edition was designed as a quick reference for anyone to carry around conveniently.

Member Price: $16.80
List Price: $24.00

This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects.

Member Price: $94.50
List Price: $135.00

Like the previous editions of The Certified Quality Engineer Handbook , this fourth edition is intended to provide the quality professional with a reference book aligned with the ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). The boo...

Member Price: $101.50
List Price: $145.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

Implementing ISO/IEC 17025:2005 is a book that gives a roadmap for organizations to receive/maintain accreditation for their laboratories. Buy ASQ for savings!

Member Price: $10.00
List Price: $10.00

Transformational Leadership is an e-book to guide organizational transformation, while delivering breakthrough results. Shop ASQ's bookstore for discounts!

Member Price: $15.00
List Price: $15.00

This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address. It is organized into five parts and is designed to help leaders and organization architects understand: (1...

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There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

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This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience shows that the Baldri...

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Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (AN...

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Statistical Process Control is a guide that helps practitioners understand & apply different SPC tools in a company regulated by the FDA. Shop ASQ for savings!

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The AS9100C, AS9110 & AS9120 Handbook discusses of each of the 3 standards’ clauses, & suggests best practices to comply with them. Shop ASQ for discounts!

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Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
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Søren Bisgaard was an extremely productive and insightful scholar of modern industrial statistics and quality engineering. He was amazing for both his breadth of interests and the depth of his scholarship. Søren was one of the very few people making ...

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In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

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This training guide represents one way to look at the Baldrige criteria and use them to improve classroom systems. It is designed for classroom teachers at all levels as well as teachers in training. The approach described here has proven helpful to ...

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This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence — the 43 Areas to Address. I t is organized into five parts and is designed to help leaders and organization architects understand:...

Member Price: $10.00
List Price: $10.00

This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others who want an assessment tool that can provide methods ...

Member Price: $10.00
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There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
List Price: $40.00

Using ISO 9001 in Healthcare, Second Edition is a guide that outlines the methods of ISO 9001:2008 as a management system. Shop ASQ for discounts!

Member Price: $10.00
List Price: $10.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

ASQ offers member discounts on Ellis Ott's latest edition of Process Quality Control. If you are a dedicated statistical engineer looking to expand your knowledge, then this detailed resource is designed for you.

Member Price: $25.00
List Price: $25.00

The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-fo...

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The book is provides a road map to help healthcare professionals establish a culture of patient safety in their practices, provide high quality healthcare and increase patient & staff satisfaction through communication between medical staff and patie...

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**Updated for Minitab 18: more tools, improved graphics** This  guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with&nb...

Member Price: $48.99
List Price: $69.99

Customers demand and expect nothing less than great service, but try to get ten employees to agree on what great service means and you’ll find the definition to be elusive. Even though few of us personally make widgets, most change management and qua...

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This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits.

Member Price: $24.00
List Price: $40.00

Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

Innovation management can provide a competitive edge in the business world, and research shows a major correlation between profitability and innovation. The challenge, however, is how to integrate innovation management with quality management. Enter ...

Member Price: $42.00
List Price: $60.00