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Books & Standards

Quality Resources | Books & Standards

Featured Book

Featured Book

Baldrige Users Guide, 2019-2020

John Vinyard, July 2019

“For us at SSM Health Care, Baldrige has provided three essential things: a focus, a framework, and discipline. We now focus on the things that matter most to our patients. We look at our organization through the broad framework of Baldrige. And we have the discipline to stop doing things just because we’ve always done them.

This book will be an enormous help to organizations that are truly interested in improving the work they do. It is an outstanding resource for any organization that is pursuing performance excellence.”

Sister Mary Jean Ryan, FSM

President/CEO, SSM Health Care
The first Baldrige Health Care Recipient


“These Baldrige resources add great value to both leaders and organizations who are on their Baldrige journey. At Florida Sterling, we appreciate these translations as a way to help organizations demystify the Baldrige language and, quite frankly, put the criteria into plain English.”

Dione Geiger

President, Florida Sterling Council
Southeast Partnership for Business Excellence


“The Baldrige Users Guide (BUG) provides detailed approaches for understanding the Baldrige criteria. The content is presented in a manner that translates from the boardroom to the front line and is full of valuable strategies to champion transformation. Our copies of the BUG serve as excellent references and resources for performance excellence. The BUG is a necessary read for any organization looking to drive improvement.”

Maggie Ozan Rafferty
Chief Experience Officer, Blessing Health System

Member Price: $63.00

List Price: $89.00
cover image for Baldrige Users Guide

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