Books & Standards

While many continuous improvement programs succeed in reducing other quality-related costs, human error remains a persistent and intractable problem for industry. The impact of making an error lasts longer than the impact of not making one. This aff...

We’re in the process of preparing for an important audit. What are some basic tips you can share that will help us plan and ensure the audit goes smoothly?

2020 was the year of change. No matter if you commute to your workplace or work from home, the circumstances and the way you do your work are no longer as they used to be.

Multivariate categorical quality characteristics, whose distribution can be displayed by a contingency table, are routinely encountered in many applications. When most of the cell entries in the contingency table are very small or zeros counts, which...

There is a revolution coming to quality. Industry 4.0 will touch every aspect of life and industry, with no exception for the quality function. At the heart of the 4.0 revolution is data, a topic with which quality and continuous improvement practiti...

Discussion five of “A Review of Some Sampling and Aggregation Strategies for Basic Statistical Process Monitoring.”

This article proposes building blocks for new DaaS models, which can be provided to consumer groups within an enterprise to manage in a distributed fashion, without creating redundant data marts. It leverages emerging technologies such as big data, c...

Spatial boundary analysis has attained considerable attention in several disciplines including engineering, shape analysis, spatial statistics, and computer science. The inferential question of interest is often to identify rapid surface change of an...

It’s not just about building better solutions, but also better work lives.

This article examines agile values and practices from the perspective of inclusion as it relates to software and quality professionals who have disabilities and/or who are neurodivergent and shares actionable recommendations for making agile more inc...

Discussion three of “A Review of Some Sampling and Aggregation Strategies for Basic Statistical Process Monitoring.”

Discussion one of "A Review of Some Sampling and Aggregation Strategies for Basic Statistical Process Monitoring."

Once, I needed to purchase a license plate for a motorcycle and needed to tell the salesperson exactly where to drill the mounting holes in the license plate. There was a long slot in the mounting plate, so the horizontal position was not critical, b...

Additions to your quality library.

The concept of quality evolved out of medieval guilds that included construction trades such as carpentry and masonry. So, with such a head start, it would be reasonable to think that construction is a leader in quality assurance programs, right? Ins...

Book review of "Design of Experiments for Generalized Linear Models" by Kenneth G. Russell. Boca Raton, FL: CRC Press, 2019, 240 pp., $63.00 hardcover, ISBN 978-1-498-77313-3.

This article describes a novel property of likelihood ratio (LR) confidence intervals which is subsequently used to formulate an alternative approach for their calculation. It is shown that LR confidence limits can be defined as the minimum and maxim...

Discover this different risk management approach that doesn’t consider the chance of occurrence and subjects all potential risks to risk measures.

Productivity is the result of applying the lean Six Sigma (LSS) process in a decision-making framework. The key to productivity is prioritizing tasks and deciding what to do and when. The author outlines LSS tools and methods—such as Covey&rsq...

Tips for managing a portfolio-based career transition.

At first glance, Microsoft Office 365 looks like just the familiar applications in Office—Word, Excel, PowerPoint, Outlook, Project, Visio, Access, and Publisher—but offered in a different package. Certainly, it includes these application...

Our time is limited and our resources are sometimes scarce. Yet, as continuous improvement professionals, we often are compelled to deliver quick wins, usually through rapid improvement events, also known as quick kaizen events. The question is: C...

Discussion six of “A Review of Some Sampling and Aggregation Strategies for Basic Statistical Process Monitoring.”

The ever-changing worlds of manufacturing and data analytics are now converging—and this intersection will soon greatly influence process management and quality engineering. Yet at all levels, quality professionals are grappling with the what ...

Failure mode and effects analysis (FMEA) is an effective quality approach for reliability and risk assessment of various components associated with a product. The method encompasses the design, manufacture, and continuous improvement of a product bas...

Need to make a career pivot? Challenging socioeconomic circumstances can create confusion and more than a little frustration. If you aren’t sure how to get from where you are today to where you want to be, I have good news. As with any good im...

On behalf of the quality professional community, this inaugural Annual Research Report showcases additional emerging industry trends from the Insights on Excellence (IoE) benchmarking research, as well as association highlights from both ASQE and ASQ...

Newly released products and tools.

We review the long-established rational subgrouping principle for determining an effective sampling plan for process monitoring. We present some other general advice that has been given in the literature and discuss some issues related to sampling as...

This single-case study explores different methodologies for SaaS acceptance testing and their impact on existing business processes at a company in Finland, focusing on helping the case company assess and improve its internal SaaS testing practices.

Online experiments and specifically A/B testing are commonly used to identify whether a proposed change to a web page is in fact an effective one. This study focuses on basic settings in which a binary outcome is obtained from each user who visits th...

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does...

Member Price: $42.00
List Price: $60.00

The purpose of this handbook is to assist individuals taking the Certified Supplier Quality Professional examination and provide a reference for the practitioner.

Member Price: $94.50
List Price: $135.00

The best Six Sigma black belt handbook has been fully revised, updated, and expanded. This third edition has been updated to reflect the most recent ASQ Six Sigma Black Belt Body of Knowledge (BOK), released in 2015.

Member Price: $101.50
List Price: $145.00

Find the most recent (fourth) edition of this book, released June 2020, here . ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currentl...

Member Price: $25.00
List Price: $25.00

The Quality Toolbox is a reference guide offering well-known and less commonly used quality control tools. Buy online at ASQ's bookstore, discounts available!

Member Price: $42.00
List Price: $60.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It doe...

Member Price: $42.00
List Price: $60.00

The ISO 9001 standard specifies requirements for quality management systems. All requirements of ASQ/ANSI/ISO 9001:2015, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.

Member Price: $139.00
List Price: $175.00

Understanding and improving the CAPA system as a whole is the focal point of this book, the only of its kind dealing exclusively with this critical system within highly regulated industries.

Member Price: $42.70
List Price: $61.00

This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects.

Member Price: $94.50
List Price: $135.00

The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket edition was designed as a quick reference for anyone to carry around conveniently.

Member Price: $16.80
List Price: $24.00

This book is primarily meant to aid those taking the ASQ Certified Quality Engineer (CQE) exam and is best used in conjunction with The Certified Quality Engineer Handbook .

Member Price: $35.00
List Price: $50.00

Also available as a PDF e-standard. This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation...

Member Price: $148.00
List Price: $185.00

Like the previous editions of The Certified Quality Engineer Handbook , this fourth edition is intended to provide the quality professional with a reference book aligned with the ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). The boo...

Member Price: $101.50
List Price: $145.00

Making Change Work is designed to help organizations prepare for and successfully implement change. This resource provides tools to measure your organization's readiness to change while effectively increasing performance.

Member Price: $10.00
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**Updated for Minitab 18: more tools, improved graphics** This  guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with&nb...

Member Price: $48.99
List Price: $69.99

Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (AN...

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Statistical Process Control is a guide that helps practitioners understand & apply different SPC tools in a company regulated by the FDA. Shop ASQ for savings!

Member Price: $15.00
List Price: $15.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits.

Member Price: $10.00
List Price: $10.00

Implementing ISO/IEC 17025:2005 is a book that gives a roadmap for organizations to receive/maintain accreditation for their laboratories. Buy ASQ for savings!

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Innovation management can provide a competitive edge in the business world, and research shows a major correlation between profitability and innovation. The challenge, however, is how to integrate innovation management with quality management. Enter ...

Member Price: $42.00
List Price: $60.00

The AS9100C, AS9110 & AS9120 Handbook discusses of each of the 3 standards’ clauses, & suggests best practices to comply with them. Shop ASQ for discounts!

Member Price: $15.00
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Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

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Søren Bisgaard was an extremely productive and insightful scholar of modern industrial statistics and quality engineering. He was amazing for both his breadth of interests and the depth of his scholarship. Søren was one of the very few people making ...

Member Price: $25.00
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In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

This training guide represents one way to look at the Baldrige criteria and use them to improve classroom systems. It is designed for classroom teachers at all levels as well as teachers in training. The approach described here has proven helpful to ...

Member Price: $15.00
List Price: $15.00

Transformational Leadership is an e-book to guide organizational transformation, while delivering breakthrough results. Shop ASQ's bookstore for discounts!

Member Price: $15.00
List Price: $15.00

Using ISO 9001 in Healthcare, Second Edition is a guide that outlines the methods of ISO 9001:2008 as a management system. Shop ASQ for discounts!

Member Price: $10.00
List Price: $10.00

This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others who want an assessment tool that can provide methods ...

Member Price: $10.00
List Price: $10.00

Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

ASQ offers member discounts on Ellis Ott's latest edition of Process Quality Control. If you are a dedicated statistical engineer looking to expand your knowledge, then this detailed resource is designed for you.

Member Price: $25.00
List Price: $25.00

The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-fo...

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The Executive Guide to Understanding and Implementing Baldrige in Healthcare shows how to improve healthcare organization faster. Shop ASQ for discounts!

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This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence — the 43 Areas to Address. I t is organized into five parts and is designed to help leaders and organization architects understand:...

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The book is provides a road map to help healthcare professionals establish a culture of patient safety in their practices, provide high quality healthcare and increase patient & staff satisfaction through communication between medical staff and patie...

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This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address. It is organized into five parts and is designed to help leaders and organization architects understand: (1...

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There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

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Customers demand and expect nothing less than great service, but try to get ten employees to agree on what great service means and you’ll find the definition to be elusive. Even though few of us personally make widgets, most change management and qua...

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There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
List Price: $40.00

This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience shows that the Baldri...

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