Books & Standards

This study aims to analyze the factors that affect the selection of quality certifications and its corresponding quality management systems (QMSs) in the Spanish hospitality industry. In particular, we want to compare the ISO 9001 certification model...

This research investigates the strengths and opportunities for improvement of the National Institute of Standards and Technology’s (NIST’s) Baldrige Performance Excellence Program (BPEP) in terms of designing the Malcolm Baldrige Excellence Framework...

Counterfeiting in m-commerce is rife in emerging markets. Our research intent is to understand how branded app quality counters perceived counterfeit deception (PCD) and engenders trust while analyzing consumer willingness to buy (WillB) in an emergi...

This study demonstrates that visual quality is an emergent factor in explaining behavioral intention in online shopping, as online retail technology continues to evolve. The researchers develop, and test a model, in augmented reality (AR) and non-AR ...

Editor's introduction to QMJ's Volume 28, Issue 3.

Space-filling designs are a convenient and effective approach for exploring the input space for experiments. However, standard choices for these designs strive to provide uniform density of points throughout the region of interest. There are numerous...

Effective process monitoring of high-dimensional data streams with embedded spatial structures has been an arising challenge for environments with limited resources. Utilizing the spatial structure is key to improve monitoring performance. This artic...

Book review of "Probability," by Lawrence M. Leemis. Lighting Source, La Vergne, TN, 2017, 566 pp., $45.00, ISBN: 978-0982917473.

Book review of "Time series: a data analysis approach using R," by Robert H. Shumway and David S. Stoffer. Chapman & Hall/CRC Press. 2019. 259 pp. $63.96 hardcover, ISBN 978-0-367-22109-6.

There is much we can learn from giraffes about becoming exceptional quality professionals. The lessons we can learn from giraffes certainly are applicable in the early and midstages of a quality career, and as we seek to sustain ourselves as quality...

What you’re reading is the fruit of a rare collaboration. My co-author, Mike J. Mazu, boasts 50 years of experience in statistics and quality assurance. Ken W. Finley’s 40-year career is in instructional design. I have been applying stati...

Reader reactions from around the world.

As an auditor of medical device companies, I have a unique insight into the effects of the COVID-19 pandemic. For small and large companies alike, across all industries, there has been a significant impact on all areas of business.

When the COVID 19 pandemic finally hit our hospital in the spring of 2020, all hands were on deck. Every nurse and healthcare provider was asked to serve at patients’ bedsides. Hospital employees who weren’t nurses or didn’t direct...

Acceptance sampling (or AQL) and process capability ratios (PCR, Cp and Cpk) coexist peacefully in modern statistical process control handbooks, but this could be misleading for quality newcomers. Let’s look at these tools from a historical di...

Newly released products and tools.

“If I’d known then what I know now.” As the mother of a teenager, this adage often springs to mind as I watch her navigate life’s difficult choices. When I think about if I were forced to do it all over again, one of the thin...

Dear Members, ASQ started the year by introducing a new strategic plan that builds on the Society’s strong foundation and positions it to empower the individuals and communities of the world to achieve excellence through quality for the ne...

Book reviews of ASQ Certified Quality Auditor Handbook , fifth edition, and ASQ Certified Manager of Quality/Organizational Excellence Handbook , fifth edition.

QP looks at the lighter side of quality in this comic strip, featuring the always quality-minded character and his circle of friends. 

A good auditor adds value to the organization. A bad auditor converts the audit into a bureaucratic exercise. The difference between the two usually comes down to what the auditor does before, during and after the audit.

A digest of trends, research and late-breaking news.

Surveys are used for a wide variety of tasks including the U.S. Census, electoral poll predictions, market research and academic studies. At a basic level, surveys are a list of questions for an audience sample to answer, but they also can be seen as...

Stochastic textured surface (STS) data (e.g., material microstructure microscopy images) are increasingly common in many quality control settings. Because of their stochastic nature, performing statistical process control (SPC) for STS data without r...

After completing the experimental runs of a screening design, the responses under study are analyzed by statistical methods to detect the active effects. To increase the chances of correctly identifying these effects, a good analysis method should pr...

This study proposes an efficient approach to detect one or more change points for gamma distribution. We plug a closed-form estimator into the gamma log-likelihood function to obtain a sharp approximation to the maximum of log-likelihood. We further ...

In the present article, we propose a generally weighted moving average control chart based on a three-parameter logarithmic transformation for monitoring shifts in the process variability (regarded as S 2-GWMA chart). Monte Carlo simulations are used...

This case study describes a novel use of a definitive screening design (DSD) run in a three-step process to create a special resin. In the first step, polymerization, three factors were varied. The two most important properties of the resin result fr...

In this article, we present a gauge R & R study that is different from the standard setup in several ways. A balanced incomplete block design (BIBD) was used to collect the data because the measurement is destructive. Besides addressing reproducibili...

As a useful product development technique, quality function deployment (QFD) can convert customer requirements into suitable engineering characteristics for maximum customer satisfaction. Nonetheless, the traditional QFD has been extensively criticiz...

Control charts play an important role in Phase I or retrospective studies, which are essential to establish stability and generate reference data necessary for calculation of prospective (Phase II) control limits for process monitoring. The Shewhart-...

We discuss issues related to the use of the normality assumption in statistical process monitoring with continuous data. Our illustrations involve the Shewhart X-chart. We illustrate some of the dangers and pitfalls in using nonlinear transformations...

Angular measurements lie on the circumference of a circle and have different characteristics than standard scalar measurements. For applications involving angular data, treating the measured values as scalars can lead to misinterpretation of results ...

In this second article in a series of three , the author examines how FedEx was able to overcome the seemingly insurmountable logistical challenges presented by the COVID-19 pandemic in order to reliably deliver half of the vaccines administered...

A Q&A with Denis Leonard, the head of integrated management systems at Graham Group in the UK.

How lean Six Sigma training can help advance your career.

A light-hearted look at quality-related monikers in horseracing.

The author proposes leveraging the three Es of lean innovation—empathy, experimentation and evidence—in the COVID-19 era.

The best Six Sigma black belt handbook has been fully revised, updated, and expanded. This third edition has been updated to reflect the most recent ASQ Six Sigma Black Belt Body of Knowledge (BOK), released in 2015.

Member Price: $101.50
List Price: $145.00

The Quality Toolbox is a reference guide offering well-known and less commonly used quality control tools. Buy online at ASQ's bookstore, discounts available!

Member Price: $42.00
List Price: $60.00

This book is primarily meant to aid those taking the ASQ Certified Quality Engineer (CQE) exam and is best used in conjunction with The Certified Quality Engineer Handbook .

Member Price: $35.00
List Price: $50.00

Also available as a PDF e-standard. This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation...

Member Price: $148.00
List Price: $185.00

The purpose of this handbook is to assist individuals taking the Certified Supplier Quality Professional examination and provide a reference for the practitioner.

Member Price: $94.50
List Price: $135.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does...

Member Price: $42.00
List Price: $60.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It doe...

Member Price: $42.00
List Price: $60.00

The ISO 9001 standard specifies requirements for quality management systems. All requirements of ASQ/ANSI/ISO 9001:2015, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.

Member Price: $139.00
List Price: $175.00

Understanding and improving the CAPA system as a whole is the focal point of this book, the only of its kind dealing exclusively with this critical system within highly regulated industries.

Member Price: $42.70
List Price: $61.00

The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket edition was designed as a quick reference for anyone to carry around conveniently.

Member Price: $16.80
List Price: $24.00

This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects.

Member Price: $94.50
List Price: $135.00

Like the previous editions of The Certified Quality Engineer Handbook , this fourth edition is intended to provide the quality professional with a reference book aligned with the ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). The boo...

Member Price: $101.50
List Price: $145.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

Implementing ISO/IEC 17025:2005 is a book that gives a roadmap for organizations to receive/maintain accreditation for their laboratories. Buy ASQ for savings!

Member Price: $10.00
List Price: $10.00

Transformational Leadership is an e-book to guide organizational transformation, while delivering breakthrough results. Shop ASQ's bookstore for discounts!

Member Price: $15.00
List Price: $15.00

This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address. It is organized into five parts and is designed to help leaders and organization architects understand: (1...

Member Price: $10.00
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There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
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This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience shows that the Baldri...

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Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (AN...

Member Price: $25.00
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Statistical Process Control is a guide that helps practitioners understand & apply different SPC tools in a company regulated by the FDA. Shop ASQ for savings!

Member Price: $15.00
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Making Change Work is designed to help organizations prepare for and successfully implement change. This resource provides tools to measure your organization's readiness to change while effectively increasing performance.

Member Price: $10.00
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The AS9100C, AS9110 & AS9120 Handbook discusses of each of the 3 standards’ clauses, & suggests best practices to comply with them. Shop ASQ for discounts!

Member Price: $15.00
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Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

Søren Bisgaard was an extremely productive and insightful scholar of modern industrial statistics and quality engineering. He was amazing for both his breadth of interests and the depth of his scholarship. Søren was one of the very few people making ...

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In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

This training guide represents one way to look at the Baldrige criteria and use them to improve classroom systems. It is designed for classroom teachers at all levels as well as teachers in training. The approach described here has proven helpful to ...

Member Price: $15.00
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This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence — the 43 Areas to Address. I t is organized into five parts and is designed to help leaders and organization architects understand:...

Member Price: $10.00
List Price: $10.00

This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others who want an assessment tool that can provide methods ...

Member Price: $10.00
List Price: $10.00

There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
List Price: $40.00

Using ISO 9001 in Healthcare, Second Edition is a guide that outlines the methods of ISO 9001:2008 as a management system. Shop ASQ for discounts!

Member Price: $10.00
List Price: $10.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

ASQ offers member discounts on Ellis Ott's latest edition of Process Quality Control. If you are a dedicated statistical engineer looking to expand your knowledge, then this detailed resource is designed for you.

Member Price: $25.00
List Price: $25.00

The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-fo...

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The book is provides a road map to help healthcare professionals establish a culture of patient safety in their practices, provide high quality healthcare and increase patient & staff satisfaction through communication between medical staff and patie...

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**Updated for Minitab 18: more tools, improved graphics** This  guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with&nb...

Member Price: $48.99
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Customers demand and expect nothing less than great service, but try to get ten employees to agree on what great service means and you’ll find the definition to be elusive. Even though few of us personally make widgets, most change management and qua...

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This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits.

Member Price: $24.00
List Price: $40.00

Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

Innovation management can provide a competitive edge in the business world, and research shows a major correlation between profitability and innovation. The challenge, however, is how to integrate innovation management with quality management. Enter ...

Member Price: $42.00
List Price: $60.00