Books & Standards

In the present article, we propose a generally weighted moving average control chart based on a three-parameter logarithmic transformation for monitoring shifts in the process variability (regarded as S 2-GWMA chart). Monte Carlo simulations are used...

This case study describes a novel use of a definitive screening design (DSD) run in a three-step process to create a special resin. In the first step, polymerization, three factors were varied. The two most important properties of the resin result fr...

In this article, we present a gauge R & R study that is different from the standard setup in several ways. A balanced incomplete block design (BIBD) was used to collect the data because the measurement is destructive. Besides addressing reproducibili...

As a useful product development technique, quality function deployment (QFD) can convert customer requirements into suitable engineering characteristics for maximum customer satisfaction. Nonetheless, the traditional QFD has been extensively criticiz...

Control charts play an important role in Phase I or retrospective studies, which are essential to establish stability and generate reference data necessary for calculation of prospective (Phase II) control limits for process monitoring. The Shewhart-...

We discuss issues related to the use of the normality assumption in statistical process monitoring with continuous data. Our illustrations involve the Shewhart X-chart. We illustrate some of the dangers and pitfalls in using nonlinear transformations...

Angular measurements lie on the circumference of a circle and have different characteristics than standard scalar measurements. For applications involving angular data, treating the measured values as scalars can lead to misinterpretation of results ...

A Q&A with Denis Leonard, the head of integrated management systems at Graham Group in the UK.

How lean Six Sigma training can help advance your career.

A light-hearted look at quality-related monikers in horseracing.

The author proposes leveraging the three Es of lean innovation—empathy, experimentation and evidence—in the COVID-19 era.

Five tips for making the most of time studies.

Monitoring out-of-control processes that may be forming new baselines—and new normals.

This case study describes how one Minnesota county government tapped into lean Six Sigma and queuing techniques to reduce the wait times at six service centers throughout Hennepin County.

This case study describes the complementary relationship between process and technology enabled digital success at Lincoln Financial Group.

The case for having trained Six Sigma professionals within an organization, and the importance of Master Black Belts. Also, a preview of the three feature articles in this issue, which address services, case studies and the human side of Six Sigma.

Full issue PDF for August 2021 Lean & Six Sigma Review.

As part of a quality operations independent study, the authors established a tool that can be used readily by businesses to holistically evaluate their supply chains according to the sustainability triple bottom line of people, planet and profit. Th...

For quite a while, we have been probing the nuances of quality management in general and ISO 9001 specifically. Now it may be appropriate to challenge fellow quality practitioners to broaden their horizons and consider embracing an emerging area to ...

Many facilities have implemented forehead temperature screening to detect possible COVID-19 fever symptoms. But if biases and measurement errors are not considered, high false negative rates of more than 90% can result. Implementing principles from ...

The Program for Quality and Excellence in Northern Israel was established in 2006 and has operated every year since then. The program’s mission is to promote quality and excellence in small and mid-size companies in northern Israel, which is co...

In early 2020, COVID-19 quickly caused cancellations of major cultural events, disrupted travel, brought down stock markets, and closed schools, workplaces and restaurants in almost every corner of the world. The ever-evolving situation has led to so...

No matter where we are in life, it’s never too late to start fresh with something new or different. Any of us can refresh, restart or begin again. The calendar doesn't have to indicate a new year for change to happen. There no longer is guaran...

What do you think about when you’re tasked with managing or leading a project? Whether you’re relatively new to the project environment or a seasoned project manager, you likely can benefit from best practices for managing projects and t...

Book reviews of ASQ Certified Medical Device Auditor Handbook , fourth edition, and Excelling on a Digital Transformation Journey .

I’m looking for advice on designing a quality management system for a small organization where there is not a lot of hierarchy. How can we get the most out of ISO 9001:2015? What should we look out for?

A digest of trends, research and late-breaking news.

With today’s technology and ongoing innovations, the world seems to be drowning in a data tsunami. What organizations do with the data and how they embrace the fast-paced changes of industry will shape their digital transformation journeys and,...

The Joint Commission, the world’s leading healthcare accreditor, established its robust process improvement (RPI) department 12 years ago. Our experience developing this department—with the mission to train staff in lean Six Sigma and cha...

Newly released products and tools. 

It’s a strange time to be alive. Lumber prices are through the roof. Used car inventory is virtually non-existent, and there is a global run on computer chips, certain clothing and even Grape Nuts cereal.

Reader reactions from around the world.

QP looks at the lighter side of quality in this comic strip, featuring the always quality-minded character and his circle of friends. 

In this case study, the authors describe various lessons learned from teams that think, learn and solve problems.

The best Six Sigma black belt handbook has been fully revised, updated, and expanded. This third edition has been updated to reflect the most recent ASQ Six Sigma Black Belt Body of Knowledge (BOK), released in 2015.

Member Price: $101.50
List Price: $145.00

The Quality Toolbox is a reference guide offering well-known and less commonly used quality control tools. Buy online at ASQ's bookstore, discounts available!

Member Price: $42.00
List Price: $60.00

This book is primarily meant to aid those taking the ASQ Certified Quality Engineer (CQE) exam and is best used in conjunction with The Certified Quality Engineer Handbook .

Member Price: $35.00
List Price: $50.00

Also available as a PDF e-standard. This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation...

Member Price: $148.00
List Price: $185.00

The purpose of this handbook is to assist individuals taking the Certified Supplier Quality Professional examination and provide a reference for the practitioner.

Member Price: $94.50
List Price: $135.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does...

Member Price: $42.00
List Price: $60.00

This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It doe...

Member Price: $42.00
List Price: $60.00

The ISO 9001 standard specifies requirements for quality management systems. All requirements of ASQ/ANSI/ISO 9001:2015, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.

Member Price: $139.00
List Price: $175.00

Understanding and improving the CAPA system as a whole is the focal point of this book, the only of its kind dealing exclusively with this critical system within highly regulated industries.

Member Price: $42.70
List Price: $61.00

The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket edition was designed as a quick reference for anyone to carry around conveniently.

Member Price: $16.80
List Price: $24.00

This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects.

Member Price: $94.50
List Price: $135.00

Like the previous editions of The Certified Quality Engineer Handbook , this fourth edition is intended to provide the quality professional with a reference book aligned with the ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). The boo...

Member Price: $101.50
List Price: $145.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

Implementing ISO/IEC 17025:2005 is a book that gives a roadmap for organizations to receive/maintain accreditation for their laboratories. Buy ASQ for savings!

Member Price: $10.00
List Price: $10.00

Transformational Leadership is an e-book to guide organizational transformation, while delivering breakthrough results. Shop ASQ's bookstore for discounts!

Member Price: $15.00
List Price: $15.00

This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address. It is organized into five parts and is designed to help leaders and organization architects understand: (1...

Member Price: $10.00
List Price: $10.00

There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
List Price: $40.00

This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience shows that the Baldri...

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Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (AN...

Member Price: $25.00
List Price: $25.00

Statistical Process Control is a guide that helps practitioners understand & apply different SPC tools in a company regulated by the FDA. Shop ASQ for savings!

Member Price: $15.00
List Price: $15.00

The AS9100C, AS9110 & AS9120 Handbook discusses of each of the 3 standards’ clauses, & suggests best practices to comply with them. Shop ASQ for discounts!

Member Price: $15.00
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Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

Søren Bisgaard was an extremely productive and insightful scholar of modern industrial statistics and quality engineering. He was amazing for both his breadth of interests and the depth of his scholarship. Søren was one of the very few people making ...

Member Price: $25.00
List Price: $25.00

In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

This training guide represents one way to look at the Baldrige criteria and use them to improve classroom systems. It is designed for classroom teachers at all levels as well as teachers in training. The approach described here has proven helpful to ...

Member Price: $15.00
List Price: $15.00

This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence — the 43 Areas to Address. I t is organized into five parts and is designed to help leaders and organization architects understand:...

Member Price: $10.00
List Price: $10.00

This book is intended for small business owners and non-engineers such as researchers, business analysts, project managers, small non-profits, community groups, religious organizations, and others who want an assessment tool that can provide methods ...

Member Price: $10.00
List Price: $10.00

There are many occasions when a project leader will preside over a team meeting that ends up falling short of the desired outcomes. Entering a room full of people who are expecting you to guide them to results can be a source of tremendous pressure, ...

Member Price: $28.00
List Price: $40.00

Using ISO 9001 in Healthcare, Second Edition is a guide that outlines the methods of ISO 9001:2008 as a management system. Shop ASQ for discounts!

Member Price: $10.00
List Price: $10.00

Six Sigma Green Belts need support in applying new skills after training, yet there is little research about how this works and even less advice about what support looks like in the field. This book is that missing link in providing coaching tips to ...

Member Price: $15.00
List Price: $15.00

ASQ offers member discounts on Ellis Ott's latest edition of Process Quality Control. If you are a dedicated statistical engineer looking to expand your knowledge, then this detailed resource is designed for you.

Member Price: $25.00
List Price: $25.00

The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any business—manufacturing or service, and also in education, not-fo...

Member Price: $10.00
List Price: $10.00

The book is provides a road map to help healthcare professionals establish a culture of patient safety in their practices, provide high quality healthcare and increase patient & staff satisfaction through communication between medical staff and patie...

Member Price: $10.00
List Price: $10.00

**Updated for Minitab 18: more tools, improved graphics** This  guide explains Lean Six Sigma in a down-to-earth and practical format, and provides detailed Minitab instructions and screenshots throughout. Now in its 5th edition, with&nb...

Member Price: $48.99
List Price: $69.99

Customers demand and expect nothing less than great service, but try to get ten employees to agree on what great service means and you’ll find the definition to be elusive. Even though few of us personally make widgets, most change management and qua...

Member Price: $15.00
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This book is based on several years study of the nine Baldrige Award winners from health care. It describes how these organizations approached their “Baldrige journey” and what other health care leaders should do to reap similar benefits.

Member Price: $24.00
List Price: $40.00

Organizations face many ongoing challenges, which can lead to restructuring— an expensive, disruptive solution that doesn’t always offer successful outcomes or better results. As a business leader in a competitive environment, you must fi...

Member Price: $21.00
List Price: $30.00

In today’s uncertain times, risk has become the biggest part of management. Risk management is central to the science of prediction and decision-making; holistic and scientific risk management creates resilient organizations, which survive and ...

Member Price: $31.50
List Price: $45.00

Innovation management can provide a competitive edge in the business world, and research shows a major correlation between profitability and innovation. The challenge, however, is how to integrate innovation management with quality management. Enter ...

Member Price: $42.00
List Price: $60.00