| Cart Total:

Books & Standards

Quality Resources | Books & Standards

Book of the Week

Featured Book

The Journey

Cianfrani, Charles A.; Sheps, Isaac;West, John E. (Jack), April 2019

In today’s competitive environment, it’s no longer enough to satisfy your customers. To sustain success, you must meet the needs and expectations of all relevant interested parties of your organization.

The journey is a process in which those needs and expectations are inputs, and sustained success is the output. To transform the inputs into sustained success, the organization must establish and implement the right processes. This represents ‘what’ must be done. The organization also must ensure that it has the behaviors and competences needed to maintain these processes, representing ‘how’ things should be done.

This book covers both the ‘what’ and ‘how’ aspects of achieving sustained success and is a guide for top managers ready to embark on this journey. The chapters serve as a sequential checklist that elaborates on the key elements of the process, with each element building on the next as readers are guided through their journey.

Member Price: $40.00

List Price: $60.00
Cover image for The Journey

Contact Quality Press

North America: 800-248-1946
Mexico: Mobile/cell 001-877-442-8726;
other phone 001-882-442-8726
All other locations: +1-414-272-8575
Fax: 414-272-1734
Email: qpress@asq.org

Subscribe to Quality Press News

Our monthly e-newsletter

Become an Author

Proposal guidelines and online submission form, including current calls for authors.

New to the Store

Best Sellers

On Sale

Featured Advertisers