Principles of Quality Costs, Fifth Edition
Understanding the Strategic Implementation of Process Management
Douglas C. Wood, W. Frazier Pruitt
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Keywords
- cost of poor quality
- quality improvement
- quality management
Description
Quality problems don’t just appear on the shop floor—they surface in delays, rework, miscommunication, and hidden costs that drain performance across the organization. Principles of Quality Costs, Fifth Edition, clarifies these often‑overlooked drivers of waste and provides a modern, practical framework for reducing them. With updated terminology, expanded research on office and knowledge‑work environments, and clear guidance on Investments, Monitoring, Waste, and Downstream Consequences, this edition shows how to make quality costs visible, measurable, and actionable. Designed for today’s cross‑functional teams, it equips leaders and practitioners to improve processes, strengthen customer satisfaction, and deliver bottom‑line results.
About the Authors
Douglas C. Wood has a B.S. in Industrial Engineering from Western Michigan University and a Master of Science in Industrial Management from the University of Central Missouri. He has five ASQ certifications: CQE, CQA, SSBB, CMQ/OE, and CPQA. Mr. Wood was the editor for the fourth edition of Principles of Quality Costs, and co‑editor of The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
W. Frazier Pruitt has a B.S. in Electrical Mechanical Engineering from RIT and an MBA degree from IU Kelley and Alliance Manchester. He currently works at Corning and has three ASQ certifications: CQT, CSSGB, and CSSBB. Mr. Pruitt was named ASQ’s 40 Under 40 and the Rochester Engineering Society’s 2024 Young Engineer of the Year.