THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES.
ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.
- New to quality? Browse topics in Learn About Quality.
- Looking for a quick definition? See the Quality Glossary.
- Want to learn more about standards? Read the Standards 101.
- Need help finding content? ASQ members can Ask a Librarian.
Back to Basics: The Right Questions
All problem solving begins with a problem description. One of the best and most-used methods for describing a problem is five W’s and two H’s, where the questions who, what, where, when, why, how and how many/how much are asked. These questions also can be used in problem analysis. Learn how to make the most of problem solving in this article of Quality Progress.
ASQTV: Becoming and Remaining an Engaged Organization
Engagement is a hot topic for organizations, yet many people struggle with how to create and sustain it. Alyce Nelson, Executive Coach & Quality Principal, FAS. Inc., discusses how to keep staff engaged and how to keep from derailing organizational engagement.
Gain a competitive edge by offering better quality products at competitive prices and eliminate waste through engaging employees. In The Lean Strategy, leading experts illustrate the true purpose of tools, methods, and attitudes that can help you leverage your employees’ skills to unleash innovation and deliver sustainable growth. Gain tips and tools on how to think differently and help promote success.
Quality Classic: Root Cause Analysis
Root cause analysis (RCA) is a process designed for use in investigating and categorizing the root causes of events with safety, health, environmental, quality, reliability and production impacts. RCA is a tool designed to help identify not only what and how an event occurred, but also why it happened. Understanding why an event occurred is the key to developing effective recommendations. Learn more about this helpful tool in this popular “quality classic” article.
Quote Of The Day
Quote Of The Day
Book: Modular Kaizen
We work in a world of "disruption," where it's can be impossible to take several days - and team members - away from work to plan improvements and solutions. Enter modular kaizen. Developed as a counterpoint to kaizen blitz, modular kaizen allows you to integrate quality techniques into small, planned timeframes, perfect for busy schedules.
Learn About Quality: Histograms
A histogram is a graph used to show frequency distributions, or how often each different value in a set of data occurs. It offers an easy-to-see graphical presentation of large amounts of information grouped into sets, for which frequencies are counted. There are several types of histograms, including normal, bimodal, plateau, comb, dog food and more.
Article: 5S in Your Office
The 5S lean method is often used to great success on the manufacturing floor, but it can be easily adapted for office settings, too. In fact, 5S can make information workflows more efficient, helping you focus better, lower your stress, and improve your output. This QP article shows you how you can 5S your office for success!
Case Study: Lean Processes in Finance
In the "age of the customer," people are demanding more value from products and services. Organizations are now redesigning their operational processes to better meet customers' needs. Learn how service providers can meet customers’ rising value expectations with process designs that are not only lean but also offer high-service quality.