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Quality Resources

Quality Resources | Books & Standards

Quality Resources


ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.

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Editor's Picks

We Move Our Own Cheese!


Do you have a great idea that can benefit your organization, but you're having a hard time getting it noticed? We Move Our Own Cheese is a business fable all about creating and championing change. It was written to help you find ways to have your ideas get noticed and be given thoughtful consideration. The book also offers tips on creating a culture that encourages ideas from all levels and employees.

Quality Progress: Come Together

February  2017

In today's business world, how can organizations best serve their customers? One answer is with the pod concept. Based on Henry Ford's assembly line, the pod concept aims to organize employees by process instead of function, allowing for efficient and effective coordination across process steps. It also incorporates Lean principles to understand and deliver value.

The Changing Role of Quality in the Future

Quality is a dynamic, ever-changing field. In a world of new discoveries, it's important to adapt to a shifting landscape. This article from the Journal for Quality and Participation shares the results of research studies characterizing the role of the quality professional. Learn how these changes may impact your career and what competencies you'll need to succeed.

Using Surveys and Focus Groups for Change

Gathering feedback is a vital step in knowing what should be changed and how. This quick training course offers an overview of surveys and focus groups when gathering input for improvement projects. You’ll learn how to apply that information when creating change. Fundamental approaches for designing, administering, and analyzing results are also addressed.

Standardized Work With TWI


Work standardization is the key to eliminating human errors from processes. Yet it’s more than just creating instruction manuals. It’s a comprehensive approach in which employees are formally trained and their skills are developed by kaizen sessions. This book will show you the Training Within Industry (TWI) program, as well as the 41 rules for standard work instruction preparation.

Quote Of The Day

Quote Of The Day

It isn't that they can't see the solution. It is that they can't see the problem.

G. K. Chesterton

Most Popular

Book: The Certified Manager of Quality/Organizational Excellence Handbook

This fourth edition was designed to help you address organizational issues of all shapes and sizes. You'll learn key principles, concepts, and terminology relevant to quality leadership, as well as how to communicate quality needs and results. This book helps prepares individuals for the ASQ CMQ/OE exam, but is also a great reference tool for assessing quality and methodologies in daily workflow.

Webcast: Joe DeFeo of the Juran Institute

Joseph Juran is well-known as a founding father of quality. In this webcast, Joe DeFeo, president of the Juran Institute, offers and overview of the authoritative guide to quality management Juran's Quality Handbook: The Complete Guide to Performance Excellence. DeFeo highlights essential need-to-know wisdom and shares his insights on the evolving role of the quality professional.

Learn About Quality: Six Sigma

Six Sigma is a quality method that provides tools to improve business processes. This increase in performance--and decrease in process variation--leads to defect reduction and improvement in profits, employee morale, and quality of products or services. “Six Sigma quality” is a term generally used to indicate a process is well controlled. There are many roles, including belts, champions, and executives.

Quality Tool: 5 Whys and 5 Hows

The five whys and five hows is questioning process designed to help individuals and teams drill down into the details of a problem or a solution. The five whys help you quickly get to the root of a problem, while the five hows help you develop a solution. Both are designed to work together, to bring clarity and understanding. The process can also be incorporated with brainstorming and cause-and-effect diagrams.

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