THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES.
ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.
- New to quality? Browse topics in Learn About Quality.
- Looking for a quick definition? See the Quality Glossary.
- Need help finding content? ASQ members can Ask a Librarian.
Professional certifications help to advance your career and increase your value to your organization. In fact, more and more employers view certification as a way to assess whether an individual possesses the skills and knowledge required for successful performance in a particular job role. Learn the difference between a certificate and a certification, and how both can help you.
Change management is not just about improving processes—it's about empowering those who carry out the changes. That’s why it’s important to relate to people at all levels and functions in an organization. In this article from Quality Progress, Roy Green shares lessons Phillip Crosby taught him the importance of focusing on the individual.
No Six Sigma Green Belt should be without this easy-to-use reference pocket guide. It contains material to help you follow the DMAIC process and keep your projects on track. The Green Belt Memory Jogger offers numerous examples, illustrations, and tips, perfect for those familiar with Six Sigma methodologies. It's also a helpful teaching tool when mentoring those beginning their Six Sigma journey.
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Quote Of The Day
Quote Of The Day
Learn About Quality: PDCA Cycle
The plan–do–check–act (PDCA) cycle is a four–step model for carrying out change. Also known as the Deming cycle, Shewhart cycle, this tool is used as a model for various quality improvement activities, such as continuous improvement; when starting a new improvement project; when implementing change; and during a variety of other quality improvements.
This popular auditing handbook addresses common auditing methods (including quality, environmental, safety, and more) and process auditing. It's designed to provide practical guidance for system and process auditors. Practitioners in the field provided content, example audit situations, stories, and review comments as the handbook evolved. Great for new and experienced auditors alike.
ASQTV: Root Cause & 5 Whys
It's been said, “If you don’t ask the right questions, you don’t get the right answers." The 5 whys approach is a smart way to get to the root cause of an issue. The 5 whys is a process of asking why something failed until an ultimate cause can be determined and acted upon. This ASQTV episode delves into questioning and shows how it can help you.
Quality Tool: Force Field Analysis
The force field analysis was created by socio-psychologist Kurt Lewin in the 1940s and is still popular today. It is based on the assumption that any situation is the result of forces for and against the current state being in equilibrium. Countering the opposing forces and/or increasing the favorable forces will help induce a change.