THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES.
ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.
- New to quality? Browse topics in Learn About Quality.
- Looking for a quick definition? See the Quality Glossary.
- Need help finding content? ASQ members can Ask a Librarian.
Do you have a great idea that can benefit your organization, but you're having a hard time getting it noticed? We Move Our Own Cheese is a business fable all about creating and championing change. It was written to help you find ways to have your ideas get noticed and be given thoughtful consideration. The book also offers tips on creating a culture that encourages ideas from all levels and employees.
In today's business world, how can organizations best serve their customers? One answer is with the pod concept. Based on Henry Ford's assembly line, the pod concept aims to organize employees by process instead of function, allowing for efficient and effective coordination across process steps. It also incorporates Lean principles to understand and deliver value.
Quality is a dynamic, ever-changing field. In a world of new discoveries, it's important to adapt to a shifting landscape. This article from the Journal for Quality and Participation shares the results of research studies characterizing the role of the quality professional. Learn how these changes may impact your career and what competencies you'll need to succeed.
Gathering feedback is a vital step in knowing what should be changed and how. This quick training course offers an overview of surveys and focus groups when gathering input for improvement projects. You’ll learn how to apply that information when creating change. Fundamental approaches for designing, administering, and analyzing results are also addressed.
Work standardization is the key to eliminating human errors from processes. Yet it’s more than just creating instruction manuals. It’s a comprehensive approach in which employees are formally trained and their skills are developed by kaizen sessions. This book will show you the Training Within Industry (TWI) program, as well as the 41 rules for standard work instruction preparation.
Quote Of The Day
Quote Of The Day
This fourth edition was designed to help you address organizational issues of all shapes and sizes. You'll learn key principles, concepts, and terminology relevant to quality leadership, as well as how to communicate quality needs and results. This book helps prepares individuals for the ASQ CMQ/OE exam, but is also a great reference tool for assessing quality and methodologies in daily workflow.
Webcast: Joe DeFeo of the Juran Institute
Joseph Juran is well-known as a founding father of quality. In this webcast, Joe DeFeo, president of the Juran Institute, offers and overview of the authoritative guide to quality management Juran's Quality Handbook: The Complete Guide to Performance Excellence. DeFeo highlights essential need-to-know wisdom and shares his insights on the evolving role of the quality professional.
Learn About Quality: Six Sigma
Six Sigma is a quality method that provides tools to improve business processes. This increase in performance--and decrease in process variation--leads to defect reduction and improvement in profits, employee morale, and quality of products or services. “Six Sigma quality” is a term generally used to indicate a process is well controlled. There are many roles, including belts, champions, and executives.
Quality Tool: 5 Whys and 5 Hows
The five whys and five hows is questioning process designed to help individuals and teams drill down into the details of a problem or a solution. The five whys help you quickly get to the root of a problem, while the five hows help you develop a solution. Both are designed to work together, to bring clarity and understanding. The process can also be incorporated with brainstorming and cause-and-effect diagrams.