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Quality Resources

Quality Resources | Books & Standards

Quality Resources


ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.

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Editor's Picks

Book of the Week: Baldridge for Leaders

Baldrige for Leaders Item H1527Learning about the Baldrige Criteria for Performance Excellence (CPE) cannot be delegated to the quality or performance excellence department, consultants, or middle management. While senior leaders need not be experts in the criteria, they must be able to read it, ask questions, and role model the learning. Baldrige for Leaders is focused on helping leaders understand why each part of the criteria is important.

Call for Papers – Healthcare Quality Management

Brought to you by the editors of Quality Management Journal, Research in Healthcare Quality Management is focused on providing meaningful insights into how theories and concepts from quality management can be applied to improve healthcare quality more effectively and efficiently. Papers may be either conceptual or empirical in nature and should pursue either theory-building or theory-testing. Interdisciplinary papers in terms of content or methodologies are strongly encouraged. Learn more about encouraged topics and complete guidelines. Submissions due May 19, 2017.

Quality News Today & QNT Weekly

Did you know ASQ brings you quality-related news from around the world, powered by LexisNexis®? ASQ members also can subscribe to the QNT Weekly e-newsletter to have the week's top headlines delivered to your email inbox each Friday.

Quality Progress - April 2017

Quality Progress cover April 2017

While risk management has often gotten the spotlight, opportunity management is finally being given its due. In fact, these two concepts are equal partners and work together to help assess situations and improve operational controls. Learn how to harness the power of both in the April 2017 issue of Quality Progress.


Quote Of The Day

Quote Of The Day

It is better to light one candle than curse the darkness.

Christopher Society motto

Most Popular

Quality Tool: Value Stream Mapping

Value stream mapping (VSM) can be an extremely powerful tool, combining material processing steps with information flow as well as other important related data. VSM is arguably one of the most powerful lean tools for an organization wanting to plan, implement and improve on its lean journey. ASQ author Tony Manos shows you how you can create a solid implementation plan that will make the most of your organization’s resources.

Book: Lean Hospitals, Second Edition

Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition, explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. It examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. Also included are new case studies, updated material on strategy deployment, revised chapters on patient safety, and more.

Standard: ASQ/ANSI/ISO 9001:2015

The ASQ/ANSI/ISO 9001:2015: Quality Management Systems book of standards will help you meet regulatory requirements, customer needs, and enhance customer satisfaction. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. (ASQ/ANSI/ISO 9000:2015: Quality Management Systems - Fundamentals and Vocabulary is an excellent companion guide.)

Case Study: Making the Case for Quality

Quality has been a consistent focus for businesses, education, service and more. Although interest in quality has subsequently ebbed and flowed, through it all there has remained a lingering question: Does quality really pay? Is there a proven bottom-line economic benefit accruing to an organization that becomes adept at deploying quality management principles and practices? This ASQ case study “Making the Economic Case for Quality” explores those questions.

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