THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES.
ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.
- New to quality? Browse topics in Learn About Quality.
- Looking for a quick definition? See the Quality Glossary.
- Want to learn more about standards? Read the Standards 101.
- Need help finding content? ASQ members can Ask a Librarian.
- Crack the case for quality and fun with Quality Noir!
You can't have innovation without value. Adding value is what keeps organizations thriving. It drives sales, employee satisfaction, and profitability. But how do you know when you've added value? This Quality Progress article illustrates the benefits of measuring value and details several value analysis tools that can help.
With a little work and some simple statistical tools, such as control charts and histograms, big improvements can be realized. In this case, one manufacturer reaped large rewards by using these tools to ensure thickness control. Author Gregory Ferguson, a quality engineer in the aerospace industry, details the process improvements and great success in this new case study on thickness control.
Quality inspectors play a vital role helping ensure products and services meet expectations. This handbook supports individuals preparing to perform, or those already performing, this important work. Examples and problems used throughout the handbook are thoroughly explained, are algebra-based, and are drawn from real-world situations encountered in the quality profession.
In this webinar, Sheila Shaffie, co-founder of ProcessArc customer experience architects, takes you through a client’s journey of re-imagining the on-boarding of new customers. You'll also learn how the newly designed process uncovered opportunities to leverage AI and robotic process automation (RPA) technologies. Read the corresponding digital transformation case study here.
Quote Of The Day
Quote Of The Day
Book: Splitting the DMAIC
In 1917, we split the atom and released an incredible force for destruction. In 2019, we split the DMAIC (define, measure, analyze, improve, and control) and released an even bigger force for improvement. This book shows you how to unleash the power of continuous improvement. Learn how to accomplish a specific objective by using a path for solving a problem that works most of the time and “split the DMAIC.”
Search Term: Standards
Standards provide organizations with the shared vision, understanding, procedures, and vocabulary needed to meet the expectations of their stakeholders. They offer an objective and authoritative basis for organizations and consumers around the world to communicate and conduct business.
Quality Tool: Pareto Chart
When is a bar graph more than a bar graph? When it’s a Pareto Chart, a helpful quality tool. On a Pareto chart, the lengths of the bars represent frequency or cost (time or money), and are arranged with longest bars on the left and the shortest to the right. This way, it visually depicts which situations are more significant. It's a great tool for quickly analyzing data. Download ASQ’s free Pareto chart tool.
Article: The Evolution of Six Sigma
The Six Sigma methodology is not a revolutionary way of thinking, and it doesn't provide a radically new set of quality tools. It is more of an evolutionary development in the science of continuous improvement that combines the best elements from many earlier quality initiatives. This article looks back at the innovations that contributed to Six Sigma and offers a glimpse into its future.