THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES.
ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.
- New to quality? Browse topics in Learn About Quality.
- Looking for a quick definition? See the Quality Glossary.
- Want to learn more about standards? Read the Standards 101.
- Need help finding content? ASQ members can Ask a Librarian.
Quality Progress: Line Work
Waiting in lines—we’ve all been there! These lines, or queues, form when the arrival of customers requesting a service outweighs the speed at which the service can be provided. Queue times can cause customer dissatisfaction and may even cause them to go to a competitor. This article from Quality Progress shows how analyzing customer flow using arrival and departure curves can help to identify why queues form and what can be done to minimize them.
The new myASQ online community is generating discussions and content related to ASQ and the quality community. To keep up with ASQ and Community news, simply click on the “News” tab in the navigation bar to read about happenings from the World Conference on Quality and Improvement. Read about ASQ award winners, companies that excelled in the International Team Excellence Awards process, and the new 2018 ASQ Fellows.
If you're preparing to take ASQ Certified Supplier Quality Professional (CSQP) exam, you don't want to miss this book. Unlike other study aids on the market, the questions and solutions in this book were developed specifically to address the 2016 CSQP Body of Knowledge. It includes test-specific information, including considering the proper depth of knowledge and required levels of cognition.
Quality Classic Webcast: Lean Acres
In this popular webcast, Jim Bowie, a strategic performance improvement expert and author of Lean Acres, provides an introduction to his book and shares how the basics of lean, Six Sigma, theory of constraints, and business process re-engineering fit into the continuous improvement journey in a complex environment. Come on down to Lean Acres today!
Quote Of The Day
Quote Of The Day
ASQTV: Root Cause and the 5 Whys
It's been said, “If you don’t ask the right questions, you don’t get the right answers." The 5 whys approach is a smart way to get to the root cause of an issue. The 5 whys is a process of asking why something failed until an ultimate cause can be determined and acted upon. This ASQTV episode delves into questioning and shows how it can help you.
Written by an implementer, auditor, and ISO 9001 expert, The ISO 9001:2015 Implementation Handbook is the practical guide you need. It's suitable for both organizations new to ISO 9001, as well as those preparing to upgrade to ISO 9001: 2015. The handbook also includes a CD-ROM complete internal audit check sheets for ISO 9001:2015, examples and more.
Article: Lead Yourself First
Strong quality leaders must have many qualities: the right expertise, the ability to balance organizational demands, and emotional intelligence. However, the best leaders lead by example. This article from the new Journal for Quality and Participation details how leading yourself first can help you grow as a person and leader. Finding one's purpose in life and always striving for that purpose is an example that many great leaders project onto the people they lead.
In this ASQ webcast, Arron Angle, the managing director of Qualnomics Consulting, introduces us to behavior-based quality (BBQ). Angle offers a fun and memorable twist to a powerful quality practice that can help transform your organization. Learn more about behavior-based quality and how you can apply it in your workplace.