Quality Resources
THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES.
ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.
Getting started:
- New to quality? Browse topics in Learn About Quality.
- Looking for a quick definition? See the Quality Glossary.
- Want to learn more about standards? Read the Standards 101.
- Need help finding content? ASQ members can Ask a Librarian.
- Catch up on the latest quality-related news.
Editor's Picks
QP: Clearing a Safe Path
A new risk avoidance model can help organizations determine what changes to make in their quality management systems so they can build defect-free products.
This article summarizes Toyota kata and illustrates how it is being used at Zingerman’s Mail Order (ZMO), an online artisan foods mail delivery organization, which has been working to develop lean systems for more than 15 years, to build a culture of scientific thinking.
The ASQ Pocket Guide to Root Cause Analysis
When organizations experience unintended variation, it can cause a range of problems, from minor nuisances to a loss of customers and revenue. This pocket guide provides easily accessible knowledge about the art of problem solving, with a specific focus on identifying and eliminating root causes of problems.
What is cybersecurity? Learn what it is, why it’s important and how it can make or break your business.
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Book: A Practical Field Guide For ISO 13485:2016
This expanded field guide is to assist organizations, step-by-step, in implementing a quality management system (QMS) in conformance with ISO 13485:2016, whether “from scratch” or by transitioning from variations of the ISO 13485 family.
SSFM: Innovation Inertia? Leverage the Kano Model & Customer Journey Map
There are opportunities to innovate in every industry and internal function. The Kano model and the customer journey map are helpful tools for expanding your insights into customer needs, and therefore developing more successful innovations.
QP: Quality Investment: Reducing the Cost of Quality Pays Dividends
There is a relationship between quality and an organization’s bottom line: good quality reduces expenses and increases sales, while poor quality does the opposite—also known as the cost of quality (CoQ). Understanding its components is the first step toward positively impacting ROI.
Learn About Quality: What are the Eight Disciplines (8D)?
The eight disciplines (8D) model is a problem solving approach typically employed by quality engineers or other professionals, and is most commonly used by the automotive industry but has also been successfully applied in healthcare, retail, finance, government, and manufacturing.