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Quality Resources

Quality Resources | Books & Standards

Quality Resources


ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.

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ASQTV: Certification Prep

Professional certifications help to advance your career and increase your value to your organization. In fact, more and more employers view certification as a way to assess whether an individual possesses the skills and knowledge required for successful performance in a particular job role. Learn the difference between a certificate and a certification, and how both can help you.

Change Management and the Individual

desktop with notebook

Change management is not just about improving processes—it's about empowering those who carry out the changes. That’s why it’s important to relate to people at all levels and functions in an organization. In this article from Quality Progress, Roy Green shares lessons Phillip Crosby taught him the importance of focusing on the individual.




The Green Belt Memory Jogger

Green Belt Memory Jogger book coverNo Six Sigma Green Belt should be without this easy-to-use reference pocket guide. It contains material to help you follow the DMAIC process and keep your projects on track. The Green Belt Memory Jogger offers numerous examples, illustrations, and tips, perfect for those familiar with Six Sigma methodologies. It's also a helpful teaching tool when mentoring those beginning their Six Sigma journey.

Ask the Experts

Have a quality question you need answered? Ask the experts at ASQ! We have team of quality professionals who are ready to answer a variety of questions. Submit your question or search our archives for helpful information.

Quote Of The Day

Quote Of The Day

All problems become smaller if, instead of indulging them, you confront them. Touch a thistle timidly and it pricks you; grasp it boldly and its spine crumbles. 
William S. Halsey, United States Navy

Most Popular

Learn About Quality: PDCA Cycle

The plan–do–check–act (PDCA) cycle is a four–step model for carrying out change. Also known as the Deming cycle, Shewhart cycle, this tool is used as a model for various quality improvement activities, such as continuous improvement; when starting a new improvement project; when implementing change; and during a variety of other quality improvements. 

Book: The ASQ Auditing Handbook

This popular auditing handbook addresses common auditing methods (including quality, environmental, safety, and more) and process auditing. It's designed to provide practical guidance for system and process auditors. Practitioners in the field provided content, example audit situations, stories, and review comments as the handbook evolved. Great for new and experienced auditors alike.

ASQTV: Root Cause & 5 Whys

It's been said, “If you don’t ask the right questions, you don’t get the right answers." The 5 whys approach is a smart way to get to the root cause of an issue. The 5 whys is a process of asking why something failed until an ultimate cause can be determined and acted upon. This ASQTV episode delves into questioning and shows how it can help you.

Quality Tool: Force Field Analysis

The force field analysis was created by socio-psychologist Kurt Lewin in the 1940s and is still popular today. It is based on the assumption that any situation is the result of forces for and against the current state being in equilibrium. Countering the opposing forces and/or increasing the favorable forces will help induce a change. 

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