THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES.
ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.
- New to quality? Browse topics in Learn About Quality.
- Looking for a quick definition? See the Quality Glossary.
- Need help finding content? ASQ members can Ask a Librarian.
The plan, do, study, act (PDSA) cycle for continuous improvement is a popular quality tool that has been used throughout Community Consolidated School District 15 in suburban Chicago. In 2007, Winston Campus Elementary began a two-year PDSA improvement cycle aimed at boosting writing test scores. The results were dramatic: 95% of sixth grade students met or exceeded state writing standards, up from 59% one year earlier.
While risk management has often gotten the spotlight, opportunity management is finally being given its due. In fact, these two concepts are equal partners and work together to help assess situations and improve operational controls. Learn how to harness the power of both in the April 2017 issue of Quality Progress.
Brought to you by the editors of Quality Management Journal, Research in Healthcare Quality Management is focused on providing meaningful insights into how theories and concepts from quality management can be applied to improve healthcare quality more effectively and efficiently. Papers may be either conceptual or empirical in nature and should pursue either theory-building or theory-testing. Interdisciplinary papers in terms of content or methodologies are strongly encouraged. Learn more about encouraged topics and complete guidelines. Submissions due May 19, 2017.
This empirical study in April 2017’s Quality Management Journal examines the significant role of strategic planning as an important dimension in successfully implementing total quality management (TQM) and confirming that strategic planning is likewise extremely important.
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Quality Tool: Value Stream Mapping
Value stream mapping (VSM) can be an extremely powerful tool, combining material processing steps with information flow as well as other important related data. VSM is arguably one of the most powerful lean tools for an organization wanting to plan, implement and improve on its lean journey. ASQ author Tony Manos shows you how you can create a solid implementation plan that will make the most of your organization’s resources.
Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition, explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. It examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. Also included are new case studies, updated material on strategy deployment, revised chapters on patient safety, and more.
Standard: ASQ/ANSI/ISO 9001:2015
The ASQ/ANSI/ISO 9001:2015: Quality Management Systems book of standards will help you meet regulatory requirements, customer needs, and enhance customer satisfaction. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. (ASQ/ANSI/ISO 9000:2015: Quality Management Systems - Fundamentals and Vocabulary is an excellent companion guide.)
Case Study: Making the Case for Quality
Quality has been a consistent focus for businesses, education, service and more. Although interest in quality has subsequently ebbed and flowed, through it all there has remained a lingering question: Does quality really pay? Is there a proven bottom-line economic benefit accruing to an organization that becomes adept at deploying quality management principles and practices? This ASQ case study “Making the Economic Case for Quality” explores those questions.