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Quality Resources

Quality Resources | Books & Standards

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Quality Resources


ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.

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Editor's Picks

Editor's Picks

QP: Clearing a Safe Path

A new risk avoidance model can help organizations determine what changes to make in their quality management systems so they can build defect-free products.

LSSR: Unpacking the Possibilities with Kata

This article summarizes Toyota kata and illustrates how it is being used at Zingerman’s Mail Order (ZMO), an online artisan foods mail delivery organization, which has been working to develop lean systems for more than 15 years, to build a culture of scientific thinking.

The ASQ Pocket Guide to Root Cause Analysis

When organizations experience unintended variation, it can cause a range of problems, from minor nuisances to a loss of customers and revenue. This pocket guide provides easily accessible knowledge about the art of problem solving, with a specific focus on identifying and eliminating root causes of problems.

ASQTV: Cybersecurity in Retail

What is cybersecurity? Learn what it is, why it’s important and how it can make or break your business.

Quote Of The Day

Quote Of The Day

Anticipate the difficult by managing the easy. 
Lao Tzu

Most Popular

Book: A Practical Field Guide For ISO 13485:2016

This expanded field guide is to assist organizations, step-by-step, in implementing a quality management system (QMS) in conformance with ISO 13485:2016, whether “from scratch” or by transitioning from variations of the ISO 13485 family.

SSFM: Innovation Inertia? Leverage the Kano Model & Customer Journey Map

There are opportunities to innovate in every industry and internal function. The Kano model and the customer journey map are helpful tools for expanding your insights into customer needs, and therefore developing more successful innovations. 

QP: Quality Investment: Reducing the Cost of Quality Pays Dividends

There is a relationship between quality and an organization’s bottom line: good quality reduces expenses and increases sales, while poor quality does the opposite—also known as the cost of quality (CoQ). Understanding its components is the first step toward positively impacting ROI. 

Learn About Quality: What are the Eight Disciplines (8D)?

The eight disciplines (8D) model is a problem solving approach typically employed by quality engineers or other professionals, and is most commonly used by the automotive industry but has also been successfully applied in healthcare, retail, finance, government, and manufacturing.

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