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Quality Quotes

Every day ASQ features a different one-sentence take on the world of quality. See recent quotes below, and find past quotes on the Knowledge Center Tumblr.  

If you have a favorite Quality Quote of your own, email it to us for consideration. Please note that because of the number of submissions that ASQ receives and in the interests of featuring a variety of voices, no more than one quote from any contributor will be accepted.    

Week of April 17

Friday, April 21: "A popular saying goes, "It isn't that they can't see the solution. It is that they can't see the problem." But solutions you don't see, you have to find. That's why we have quality engineers." - Zaheer Babar Khan

Thursday, April 20: "For every problem there is a solution: simple, neat, and wrong." - Mobil Oil Company

Wednesday, April 19: "Overreliance on experience, intuition, and gut feeling is a surefire way of increasing waste." - Katsuya Hosotani

Tuesday, April 18: "Cause and effect are two sides of one fact." - Ralph Waldo Emerson

Monday, April 17: "Nothing great in the world has been accomplished without passion." - Hegel

Week of April 10

Friday, April 14: "It's not what the vision is, it's what the vision does." - Robert Fritz

Thursday, April 13: "We believe a passion for excellence also carries a price, and we state it simply: the adventure of excellence is not for the faint of heart." - Peters and Austin

Wednesday, April 12: "That's what life is all about—timing." - Lee Iacocca

Tuesday, April 11: "Make sure you generate a reasonable number of mistakes." - Fletcher Byrom

Monday, April 10: "The wisest of the wise may err." - Aeschylus

Week of April 3

Friday, April 7: "Performance improvement claims in the absence of substantive, objective metrics are little more than expressions of opinion." - Jeff Donaldson, The Logistics Company, Inc.

Thursday, April 6: "It is the true nature of mankind to learn from mistakes, not from example." - Fred Hoyle

Wednesday, April 5: "Quality—you can choose to take it or leave it, but the market will find ways to reciprocate." - Abhijit B. Mepadan, lean engineer, ASQ CSSBB

Tuesday, April 4: "Nobody yields to force unless he is forced to." - Bertolt Brecht

Monday, April 3: "I failed my way to success." - Thomas Edison

Week of March 27

Friday, March 31: "If no problem is recognized, there is no recognition of the need for improvement." - Masaaki Imai

Thursday, March 30: "Execution without quality means you will have to re-execute." - Esther Alexander, PMP, CSQE

Wednesday, March 29: "Quality control is more than just a state of mind. It requires effective tools." - Shigeru Mizuno

Tuesday, March 28: "Without systems thinking, the seed of vision falls on harsh soil." - Peter Senge

Monday, March 27: "You cannot implement quality improvement in a hostile environment." - A. Donald Stratton

Week of March 20

Friday, March 24: "The modern definition of quality depends upon understanding customers' expectations and their perception of what a good product or service is. When you deliver on expectations or change the perception of "good," you can say you have a quality product or service." - Geetanjali Wheeler

Thursday, March 23: "Good companies tell you how they collect employee suggestions. Great companies tell you how they use them." - Harvard Business Review

Wednesday, March 22: "Quality is getting the right things done (effectiveness) the right way (efficiency.)" - Yousef Nasser

Tuesday, March 21: "An excellent organization helps its employees to achieve what they want to achieve to win their hearts." - Afaq Ahmed, operational excellence and management systems consultant

Monday, March 20: "You can't accomplish anything unless you have some fun." - Charles Knight, Emerson Electric

Week of March 13

Friday, March 17: "Take care to get what you like or you will be forced to like what you get." - Bernard Shaw

Thursday, March 16: "Perhaps the hardest lesson of all is that there is no such thing as 'getting it right' - least of all with the promulgation of quality." - Mary Walton

Wednesday, March 15: "Easier said than done." - English Proverb

Tuesday, March 14: "Condemn the fault, and not the actor of it." - Benjamin Disraeli

Monday, March 13: "The most important events are often determined by very trivial causes." - Cicero

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