Frank Murdock

Professional Experience

Frank has over forty years of experience in working across a wide variety of industries in the application of quality methods to achieve operational excellence. Frank started out in aerospace helping to design the Space Shuttle solid rocket motors. He then joined Ford Motor Company and worked in a wide variety of positions in engineering and quality systems – Frank helped develop and apply a wide variety of process improvements including the Ford Production System and the Ford Product Development System. Frank has worked internationally with teams in Europe, Asia, and Australia. He has taught quality systems and project management at the university level for six years, has worked with teams in healthcare to improve their research processes and in the west Texas oil fields to improve oil exploration systems.
Frank has also led process improvement efforts in exotic metal machining in support of the F35 Strike Fighter program and was responsible for the development and implementation of a redesigned high-speed titanium extrusion process including billet heating, material handling and hot straightening systems to double throughput to support Airbus and Boeing production.
Frank has spoken at a number of conferences including the ASQ Lean & Six Sigma Conference, the World Conference on Quality & Improvement, and the American Statistical Association Fall Technical Conference on topics such as the application of industrial experiments, lean visual project management, options profiling, concept selection, voice of the customer and the use of customer personas to drive product development.
Frank helped develop the ASQ Lean Foundations Series (Lean 101, Lean Problem-Solving Tools, and Applied Lean) as well as the ASQ Leading Lean workshop. He has served as an ASQ Connex Train-The-Trainer instructor for these courses since 2021.

Current Courses

• Applied Lean
• Lean 101
• Lean Foundations
• Leading Lean
• Lean Problem-Solving Tools

IoE Categories of Excellence

• Operations
• Voice of the Customer (VOC)
• Measurements & Results