What Is the ISO 9000 Standards Series?
ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system. They are not specific to any one industry and can be applied to organizations of any size.
ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve continual improvement. It should be considered to be a first step or the base level of a quality system.
ISO 9000 Vs. 9001
ISO 9000 is a series, or family, of quality management standards, while ISO 9001 is a standard within the family. The ISO 9000 family of standards also contains an individual standard named ISO 9000. This standard lays out the fundamentals and vocabulary for quality management systems (QMS).
ISO 9000 Series of Standards
The ISO 9000 family contains these standards:
- ISO 9001:2015: Quality management systems - Requirements
- ISO 9000:2015: Quality management systems - Fundamentals and vocabulary (definitions)
- ISO 9004:2009: Quality management systems – Managing for the sustained success of an organization (continuous improvement)
- ISO 19011:2011: Guidelines for auditing management systems
ASQ is the only place where organizations can obtain the American National Standard versions of these standards in the ISO 9000 family.
ISO 9000 History and Revisions: ISO 9000:2000, 2008, and 2015
ISO 9000 was first published in 1987 by the International Organization for Standardization (ISO), a specialized international agency for standardization composed of the national standards bodies of more than 160 countries. The standards underwent major revisions in 2000 and 2008. The most recent versions of the standard, ISO 9000:2015 and ISO 9001:2015, were published in September 2015.
ASQ administers the U.S. Technical Advisory Groups and subcommittees that are responsible for developing the ISO 9000 family of standards. In its standards development work, ASQ is accredited by the American National Standards Institute (ANSI).
ISO 9000:2000 refers to the ISO 9000 update released in the year 2000.
The ISO 9000:2000 revision had five goals:
- Meet stakeholder needs
- Be usable by all sizes of organizations
- Be usable by all sectors
- Be simple and clearly understood
- Connect quality management system to business processes
ISO 9000:2000 was again updated in 2008 and 2015. ISO 9000:2015 is the most current version.
ISO 9000:2015 Principles of Quality Management
The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply to promote organizational improvement:
- Customer focus
- Understand the needs of existing and future customers
- Align organizational objectives with customer needs and expectations
- Meet customer requirements
- Measure customer satisfaction
- Manage customer relationships
- Aim to exceed customer expectations
- Learn more about the customer experience and customer satisfaction.
- Establish a vision and direction for the organization
- Set challenging goals
- Model organizational values
- Establish trust
- Equip and empower employees
- Recognize employee contributions
- Learn more about leadership.
- Engagement of people
- Ensure that people’s abilities are used and valued
- Make people accountable
- Enable participation in continual improvement
- Evaluate individual performance
- Enable learning and knowledge sharing
- Enable open discussion of problems and constraints
- Learn more about employee involvement.
- Process approach
- Improve organizational performance and capabilities
- Align improvement activities
- Empower people to make improvements
- Measure improvement consistently
- Celebrate improvements
- Learn more about approaches to continual improvement.
- Evidence-based decision making
- Ensure the accessibility of accurate and reliable data
- Use appropriate methods to analyze data
- Make decisions based on analysis
- Balance data analysis with practical experience
- See tools for decision making.
- Relationship management
- Identify and select suppliers to manage costs, optimize resources, and create value
- Establish relationships considering both the short and long term
- Share expertise, resources, information, and plans with partners
- Collaborate on improvement and development activities
- Recognize supplier successes
- Learn more about supplier quality and see resources related to managing the supply chain.
25 Years of ISO 9000
The ISO 9000 series of standards celebrated its 25th anniversary in 2012.
First published in March 1987, ISO 9001: Quality management systems – Requirements has become the most successful standard in the history of the International Organization for Standardization.
The popularity of the ISO 9000 series paved the way for other management system standards, including:
- ISO 14000: Environmental management systems
- ISO 26000: Guidance on social responsibility
- ISO 31000: Risk Management Principles and Guidelines
ISO 9001 Certification
ISO 9001 is the only standard within the ISO 9000 family to which organizations can certify. Learn more about ISO 9000 training and certifications with ASQ’s ISO 9000 courses and learning materials.
Get Started with ISO 9000
ASQ is the only place to get ANSI/ISO/ASQ Q9001-2015, the American National Standard version of ISO 9001:2015.
Available formats include:
- Published hard copy
- E-standard for immediate download and viewing (Please note, e-standards cannot be printed.)
- Spanish edition
- Site license for posting an electronic version to your Local Area Network or Intranet.
Visit Standards Central for more resources.
ISO 9000 and Other Standards – Success Stories
AS 9100 Keeps Bosch Communications Flying High in Aerospace Industry In just 11 months, Bosch Communications earned certification to both ISO 9001 and AS9100, the international quality management system standard for the aerospace industry.
Certifying the Certifier Over a three-year period, Quality Management Company (QMC) improved itself from the inside out—and became ISO certified in the process. ISO 9001 provided QMC with a logical framework for developing a quality management system.
Prescription for Community-Based Healthcare Includes ISO 9001 The Community Anticoagulation Therapy Clinic demonstrates how ISO 9001 principles can provide a framework for a community model of care delivery and patient safety. Customer and provider surveys demonstrate 100% satisfaction with the clinic, which uses a controlled document system based on ISO 9001, internal and external auditing, and preventive and corrective action plans.
Agricultural Firms Gain Competitive Edge With USDA’s ISO 9001-Based Verification Program The U.S. Department of Agriculture’s Process Verified Program uses the ISO 9001:2000 standard to evaluate the quality management systems of agricultural businesses.
ISO 9001 Made Easy A straightforward look at one of the world’s most popular standards.
Continual Improvement Programs and ISO 9001:2000 A seven-step roadmap helps avoid pitfalls when integrating a major continual improvement program such as Six Sigma or Baldrige criteria into an ISO 9001 quality management system.
Where Does Quality Begin? Quality begins with the plan-do-check-act cycle and an understanding of variation, not with ISO 9001 or other standards.
ISO 9000 and Other Standards Audiocasts
MP3 Audiocasts: The Eight Management Principles
Listen as quality expert Paul Palmes tells the story of the Eight Management Principles. (Note: All audiocasts are MP3 files.)
What is Quality?
Many definitions of quality are founded on personal perspectives. That’s why 12 people will have a dozen different answers to the question, “What is quality?” This audiocast presents a single, unified definition guides the discussion from this point onward.
- Knowing exactly what your customer wants.
- Providing more than expected.
- Doing so in the most efficient and effective manner possible.
Principles, Part 1
To build a quality, enduring organization takes patience, direction and involved employees. This program examines the first four of the eight management principles found in the ISO 9000:2000 standard.
The remaining elements of ISO's eight management principles complete a “customer-focused” cycle that ultimately extends through the organization, linking suppliers and customers in a mutually beneficial relationship.
Introduction to ISO 9000, Part 1
First of a two-part series about the international ISO quality management standard.
Introduction to ISO 9000, Part 2
Part two of “Introduction to ISO,” summarizing the overall intent and structure of the 9001 standard.