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Learn About Quality

Evaluation and Decision-Making Tools

Use evaluation and decision-making tools when you want to narrow a group of choices to the best one, or when you want to evaluate how well you’ve done something. This includes evaluating project results.

Decision matrix: Evaluates and prioritizes a list of options, using predetermined weighted criteria.

Multivoting: Narrows a large list of possibilities to a smaller list of the top priorities or to a final selection; allows an item that is favored by all, but not the top choice of any, to rise to the top.

Case Studies

Is There a Relationship Here? (Quality Progress) How a scatter diagram can help you determine if there's a correlation between two variables.

Tools@Work: More New Twists on Traditional Quality Tools and Techniques (Journal for Quality and Participation) Tips for using fishbone diagrams and Pareto charts in non-traditional applications.

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