Field Notes: 5 Not to Forget
Field Notes: 5 Not to Forget
Critical areas chief quality officers overlook or misunderstand when building business cases
- Publication:
- Quality Progress
- Date:
- June 2025
- Issue:
- Volume 58 Issue 6
- Pages:
- pp. 46-49
- Author(s):
- Well, James
- Organization(s):
- LNS Research, Cambridge, MA
The copyright of this article is not held by ASQ.
Abstract
Building a business case for Embedded Quality is more than a financial exercise—it is an opportunity to reposition quality as a strategic driver of value. By aligning with enterprise goals, emphasizing hard savings and fostering cross-functional collaboration, CQOs can transform quality from a compliance function into a cornerstone of competitive advantage.
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