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Insights on Excellence

Insights on Excellence from ASQE

IoE Benchmarking Tool Coming in 2021 for ASQE Organizational Members

The results from ASQE’s Insights on Excellence (IoE) Benchmarking Data Set allows ASQE to bring real-world metrics and quality insights to both ASQE and ASQ members. This foundational data set has established a maturity model of performance levels, based on eight categories of criteria: Operations, Voice of the Customer (VOC), Workforce, Leadership, Strategy, Technology, Measurements & Results, and Barriers & Disruptors. Coming in 2021, ASQE will be offering new Organizational Membership levels that focus on the leading benefit of IoE, as well as new means to engage with the quality community and resources. Explore more about IoE and the Organizational Membership benefits below.


2020 Insights on Excellence Category Report Cover 

On behalf of the quality professional community, ASQE is excited to bring you the 2020 ASQE Insights on Excellence (IoE) Category Report. The data in this report was collected in a foundational questionnaire examining how quality initiatives are progressing in the digital era. The goal of this annual category report is to deliver actionable guidance to our member communities to pursue best practices in eight specific organizational excellence and operational performance categories year over year. In addition, this report is complementary to the 2020 ASQE Insights on Excellence Annual Research Report, which features achievements of both ASQE and ASQ and introduces the IoE benchmarking suite of resources.

This survey of 1,036 participating organizations was global in scope, with 30% of companies based in North America, 30% based in the Asia-Pacific region, 30% based in Europe, and 10% in other regions around the world. Respondents represent a variety of industries, and half are C-suite executives or vice presidents, while the other half (50%) are quality professionals. This report features the high-level findings across all eight of the IoE benchmarking categories: Operations, Voice of Customer (VOC), Workforce, Leadership, Strategy, Technology, Measurements & Results, and Barriers & Disruptors. The maturity-level scores shown below represent the 2020 respondents’ survey responses, and fall into four categories: reactive, proactive, progressive, and predictive.

The goal of this annual category report is to deliver actionable guidance to our member communities to pursue best practices in organizational excellence and operational performance year over year. With the many challenges facing the current and future global economy, the need for guidance within the quality profession is even more paramount.

Insights on Excellence Benchmarking Results Research Highlights

About IoE

Insights on Excellence (IOE) logo

The leading benefits of ASQE Organizational Membership are the Insights on Excellence (IoE) Benchmarking tool and annual research, providing organizations of all sizes with resources to further their pursuit of performance excellence. Forbes Insights and ASQE are proud to partner in the development of this innovative ASQE members-only tool to provide year-over-year measurement and research. Each year, this research drives member-only engagement, events, and tools to make better informed business decisions and define a pathway to improve performance year over year. Key findings of this benchmarking survey will be included in “ASQE Insights on Excellence Report” which will be published annually, beginning in Q4 of 2020.


Organizational Benefits

ASQE logo

ASQExcellence (ASQE) was founded in January 2020 as a trade association to set the standard for quality-driven offerings and insights worldwide, empowering the organizations it serves to achieve excellence. ASQ and ASQE are independent, yet complementary, organizations that share a mission of bringing value and quality solutions to individuals and organizations. ASQ has individuals as members and ASQE is comprised of organizational members. ASQE provides expertise, insights, thought leadership, networks and solutions to a global membership of organizations and their affiliated individuals.


Discover more about the benefits of ASQE’s Organizational Membership today!

About Excellence Roundtable

Excellence Roundtable logo

Each year, the Excellence Roundtable (ERT) event provides primary and executive contacts of ASQE’s Organizational Membership companies the opportunity to connect and engage with annual benchmarking research driven by the IoE benchmarking tool. This event provides peer-to-peer networking, innovative problem-solving techniques, and the exclusive experience to connect with experts across multiple industries. Starting in 2021, each level of the new ASQE Organizational Membership enjoys the ability to participate in thought-leadership activities featured at this members-only event.

“People take action after bad things happen. It takes a big event like a major recall or the pandemic to get companies aligned to have good prevention plans in place.”

“As a non-profit organization dedicated to training, certifying and supporting the field of quality, we knew that who we partnered with to deliver Insights on Excellence was going to be essential to achieving our goals. Forbes Insights is a globally-recognized strategic research organization with the resources to bring our vision to life and provide comprehensive data so we can help organizations move forward on a path to excellence.”