Start Your Quality Journey with ASQ
Start your quality journey with ASQ! We’re here to help you learn how to use both established and emerging quality principles and methods to improve your workplace and advance your career.
ASQ was born in the days when "quality control" usually meant ensuring that manufactured products were free of defects. Manufacturing is still an important part of what we do, but we've also evolved into much more. Virtually any process can benefit from the quality tools and techniques you'll find here.
Quality First Steps
Start your quality journey on the right foot.
We offer a variety of resources for students and professionals, from books and publications, training and certifications, conferences and events, and more. ASQ can help you learn about quality: how to use time-tested principles and methods to improve the work you do, whatever it may be.
Used by quality professionals in all fields, the Essential Seven or the Old Seven are often recommended as the first quality tools to learn about. ASQ also offers a variety of downloadable tools and templates to help you in the workplace.
ASQ offers an extensive collection of case studies, which provide real-world examples of people using quality to improve their work in many different fields and businesses. With ASQ's case studies, you'll learn how organizations around the world are using quality tools and approaches to improve processes, increase ROIL, and advance customer satisfaction. Search more than 1,800 examples from organizations of all sizes. Below is a sampling to get you started.
- Nevada School District Saves Millions Through Process Management
The Clark County School District in Nevada, the largest U.S. school district to be ISO 9001:2000 certified, has accommodated a rapidly expanding student population while achieving $174 million in cost avoidance and cost savings over 10 years. A great introduction to the ISO 9001 standard.
- Six Sigma Saves Nearly $1 Billion, Key Customers, and a Company
Since launching its all-encompassing Six Sigma program in 2000, Cummins Inc. has saved nearly $1 billion through the completion of nearly 5,000 improvement projects. This case study is a straightforward example of Six Sigma in action.
- Using Cost of Quality to Improve Business Results
Since centering improvement efforts on “the cost of quality,” as it’s known in quality circles, CRC Industries has reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars.
- The Honeywell Experience
In 2002, Honeywell International Inc. had $1.2 billion in productivity improvement gains, a sizable portion of which came from its Six Sigma Plus initiative. A great case study for corporate executives.
If you're just starting out, here are books we recommend:
|The Quality Toolbox, Second Edition
by Nancy R. Tague
This comprehensive reference work explains quality tools, illustrates their proper use and includes information to help you decide which tool is appropriate for a particular situation or business application.
|Root Cause Analysis: Simplified Tools and Techniques, Second Edition
by Bjørn Andersen and Tom Fagerhaug
“Root cause analysis” means getting to the heart of a problem or issue affecting safety health, environmental quality, reliability or production. This book illustrates many different tools and techniques for conducting this process, and walks the reader through choosing the right ones and using them properly. Also includes a CD-ROM with tools and templates.
Quality 101: Available online, this is a self-paced, basic-level training program designed to introduce you to quality concepts and tools.
Certified Quality Improvement Associate (CQIA): Show the world – and your employers – that you’ve mastered the basics of quality and can carry your share of the load in quality-improvement projects in your workplace by taking the Certified Quality Improvement Associate, or CQIA, exam.
Basic Quality Concepts
An overview of how the concepts and processes of quality have evolved from the craft guilds of medieval Europe to the workplaces of today.
How to take your products, services and processes to the next level through an ongoing cycle of activities that capitalize on improvement opportunities.
Quality doesn't cost money. It's poor-quality products and services that pile up extra costs for your organization. Here's how to get started eliminating these expensive shortcomings.
Tips and resources for helping you identify your customers and what it will take to satisfy them.
A handy guide to the unique terminology of quality.
Using four basic steps to implement solutions by accurately defining problems and identifying alternatives.
Analyze how work gets done so that you can increase efficiency, effectiveness, and adaptability.
What's the difference? In the world of quality, these terms have very different meanings.
Use a wide range of approaches, tools, and techniques to uncover causes of problems.
The quality of what goes into a product or service determines the quality of what comes out. Here's how to keep costs low and quality high.
Variation represents the difference between an ideal and an actual situation.
Become a Member
ASQ is the world’s leading authority on quality, and the hub for the worldwide community of quality-focused professionals. As a member, you can access exclusive content, including magazines and journals, get discounts on books, trainings, and certifications, and become more involved with ASQ’s communities, forums, and divisions.
There are many ways to engage with quality and ASQ’s people and resources.
- Forums/Divisions – ASQ has 25 member groups that focus on specific interests or professions. Each of them offers events, resources and networking opportunities for others who share their passion.
- Communities – Ask questions, see what quality pros are saying about the latest issues and ideas, and connect directly with people who have the information you need.
- Conferences and Events – Network in person with other quality professionals.
- Market-Specific Information on Quality – ASQ’s know-how on quality customized for our five target areas of use: manufacturing, service, education, healthcare and government.
- Careers in Quality – Tools for finding jobs in quality and seeking out the best quality professionals for your company’s needs.