Case Study
Aligning, Improving Key Measures Net Texas Healthcare Organization Baldrige Honor
- Publication:
- ASQ.ORG
- Date:
- August 2015
- Pages:
- pp. 1 - 5
- Author(s):
- Jacobsen, Janet
Abstract
When St. David’s HealthCare first adopted the Baldrige criteria, leaders viewed it as an improvement framework to shape a culture of quality and performance excellence. Once immersed in the framework, leaders used it as a tool to help align and improve the work of the organization and key performance measures. The organization’s emergency departments served as a prime example of improving key metrics, as wait times were significantly shortened to meet competitive challenges. In 2014, St. David’s HealthCare earned the nation’s top honor for performance excellence, the Malcolm Baldrige National Quality Award.