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ASQ's Quality 101

Course ID OTQ101
Format Face-to-Face

Quality tools enable you to accomplish change and manage improvement across your organization. This course teaches concepts like the seven basic quality tools to improve processes and increase your organization’s operational efficiency.

Quality is everyone’s responsibility. Meet organizational needs for quality knowledge and competency through ASQ’s Quality 101. Increase your expertise in the practices and principles of quality improvement, including PDCA, improvement teams, and various quality tools. Quality 101 can be used to prepare for the Quality Improvement Associate (CQIA) certification exam.
With a corporate deployment, introduce your workforce to a common understanding and foundation for achieving excellence through the quality assurance, control, and improvement concepts that foster process performance and customer excellence. Adapt the course with organization-specific content to reinforce your own approaches to these quality practices.

Course Data

  • CEU Hours: 0
  • Length: 16 Hours
  • ASQ RU: 1.6
  • Audience: New to Quality
  • Provider: ASQ
Course Overview

Learning Objectives:

  • List the benefits of quality to individuals, organizations, customers, suppliers, and society.
  • Describe key events in the evolution of quality.
  • Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.
  • Differentiate between the TQM philosophies of six quality experts and two quality approaches: Six Sigma and the Baldrige program.
  • Know the role of process management in TQM and the interrelationship of processes and systems.
  • Recognize how basic quality tools can be used to help improve processes.
  • Define different quality concepts related to quality evolution, TQM, process management, and the basic quality tools.



Who Should Attend:

Those new to quality, process leader practitioners, and those who support the practice of business excellence and would benefit from formal training on the fundamentals of quality and process improvement should attend this training.

  1. Quality Concepts
    1. Terms, concepts and principles
      1. Quality
      2. Quality Plan
      3. Employee involvement and empowerment
      4. Systems and processes
      5. Variation
    2. Benefits of quality
    3. Quality philosophies
  2. Team basics
    1. Team organization
      1. Team purpose
      2. Types of teams
      3. Value of teams
    2. Roles and responsibilities
    3. Team formations and group dynamics
      1. Initiating team members
      2. Selecting team members
      3. Team stages
      4. Team conflict
      5. Team decision making
  3. Continuous improvement techniques
    1. Continuous improvement
    2. Process improvement
      1. Six sigma
      2. Lean
      3. Benchmarking
      4. Incremental and breakthrough improvement
    3. Quality improvement tools
  4. Customer-supplier relations
    1. Internal and external customers and suppliers
    2. Customer satisfaction
    3. Supplier management


This course is a two-day instructor-led course


A learner manual is provided with the course. A certificate of completion is awarded to those who attend the entire course.
Additional certification preparation materials (Certified Quality Improvement Associate Handbook, CQIA Exam Question Bank, and more) are available at

Course Options

A self-paced online version of this course is available for purchase.

Additional Notes

For companies seeking basic quality training to satisfy ISO training requirements, the Quality 101 course is an easy way to train varied audiences. And for those with some background in quality, this course provides an effective skills refresher.

ASQ’s Quality 101 focuses on the following six modules with the first three modules discussing the history and philosophy of quality and the following three modules discussing quality application:

  1. The Evolution of Quality
  2. The Benefits of Quality
  3. Quality Management Systems
  4. Process management
  5. Quality Teams & Tools
  6. Quality Planning & Deployment

This course is a useful tool for those preparing for ASQ’s Certified Quality Improvement Associate (CQIA) exam. Content is tied to the CQIA Body of Knowledge. The program also includes an optional printer-friendly version of all the modules. These modules are excellent reference materials that can be taken into the CQIA exam.*

* Certain sections such as exercises with answers, practice questions, etc., are not allowed in the exam hall.

Please note: Partial CEUs cannot be awarded.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.

If you need to cancel, we will refund your paid registration fee as noted below.
  • Requests for cancellations or transfers to another course offering received at least 30 calendar days before the start of the course can receive a full refund or transfer.
  • There are no refunds within 30 calendar days before the start of the course.
  • Requests to transfer to another course offering received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
  • There are no transfers within 9 calendar days before the start of the course.
  • There are no refunds if the content has been accessed.
  • Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee.
  • IMPORTANT: Some courses are delivered by ASQ’s partners and have separate cancellation policies. Please refer to the product page for exact information or contact Customer Care at [email protected].
Debra Owens CMQ/OE, CQIA
Timothy King CMQ/OE, CQA, CQI

Enrollment Details

Format: Classroom
Format: Face-to-Face

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $1729 Member: $1499



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