Using DMAIC to Improve Nursing Shift-Change Assignments
- February 2016
- pp. 1 - 6
- Hewes, Casey and Costilla, Nina
In this case study involving an anonymous hospital, nursing department leaders sought to improve efficiency of their staff’s shift change assignments. Upon value stream mapping the process, team members identified the shift nursing report took 43 minutes on average to complete. Using DMAIC and other quality tools, team members improved the process’ sigma level from 0.7 to 3.3.