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Quality Resources

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Process Management Resources

Process Management Approach Reduces Scrap, Saves Alcoa Millions

Alcoa CS Fig1A team at Alcoa Power and Propulsion sought to improve product quality, reduce waste and inefficiency, and cut costs. In this case study, the team developed and implemented a structured process management approach across the business unit.

Process Primer

QP: 5th month 2015 CoverIn the May 2015 issue of QP, Alan Mendelssohn discusses how to align your organization’s business process management activities to better control outcomes. Read "Process Primer" (open access).

Using Business Process Management to Predict Performance

BPM SQD WebinarForrest Breyfogle describes a business process management system that provides value chain linkage between a predictive scorecarding methodology and the organization's functional processes.

View the webinar from the Service Quality Division. 

Delivering Process Excellence Through Process Management

KC webcast icon In a webcast available open access from the Six Sigma Forum, learn what business process management (BPM) is, how it links to your existing continuous improvement strategy, and how to deploy it successfully.   

Building Strong Process Management Capabilities

Read about three best practices - focus, maturity, and motivation - used by organizations that excel in process management.

This best practices report is available as an ASQ member benefit and includes in-depth case studies on Energias de Portugal, Hospira Inc., Lincoln Trust Co., Northrop Grumman Corp., and more.

Business Process Outsourcing Webcast 

Jean Harvey introduces business management and business process outsourcing, discussing some of the challenges, risks, and opportunities.

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