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Quality Resources

Quality Resources | Books & Standards

Culture of Quality Resources

A View from the Q: A Leader's Roadmap to a Culture of Quality

Robin LawtonIn this final installment of a three-part series, author Robin Lawton shares the importance of developing a formal quality policy, a common language, and leader behaviors as deployment mechanisms. Also read Part 1 and Part 2.

ASQ TV: Change Management

ASQ TVIn this ASQ TV episode learn from change management experts as they discuss key steps to consider when approaching employees with change and helping them through the process.

ASQ TV: Creating and Sustaining a Culture of Quality

ASQ TVIn this episode we dig deeper into transforming the organizational culture into a culture of quality and a simple communications tool that can help create a culture of quality.

Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality

Luciana PauliseLuciana Paulese, ASQ Influential Voice, blogs about the challenges of facing cultural barriers. Read this View From the Q post.

Ritz-Carlton's Culture of Quality

ASQ TVIn this ASQ TV episode, Ritz-Carlton’s Herve Humler, co-founder and president, describes how empowered employees lead to a solid quality culture and increased bottom-line results.

Create a Vibrant, Thriving Culture

Rivenburgh webcastIn this webcast from the Journal for Quality and Participation, Diana Rivenburgh, author of the best-selling book The New Corporate Facts of Life, shares the steps to creating an ethical, vibrant, collaborative culture that fosters high performance profitability.

Quality Culture and Organizational Performance

ASQ TV CultureASQ TV explores the ways that quality culture contributes to organizational performance.
Also in this episode, learn what quality leaders can do to take organizational culture into their own hands.

Creating An Innovation Culture Webcast

Peter MerrillPeter Merrill walks through the complete innovation process, from concept to culture, and strategy to implementation (members only).

Establish an Environment Where Employees Live Quality

CS Division Webinar on Culture of QualityIn this Webinar from the Customer-Supplier Division, Jenn Callaway of CEB Quality discusses research findings on how leading organizations enable employees to "live" quality, rather than simply follow it.

View the webinar and download the presentation slides (PDF, members only).

Creating a Quality Culture Webcast

Steve Gerhardt, a quality practitioner with 30+ years of experience in manufacturing and process improvement, shares how he led the transformation of Ford's Asia Pacific and Africa Operations into a culture of quality.




Case Studies and Benchmarking 



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