Voice of the Customer Webcast
Voice of the Customer Webcast
- Publication:
- ASQ.ORG
- Date:
- August 2010
- Author(s):
- ReVelle, Jack
- Organization(s):
- ReVelle Solutions Inc.
- Length:
- 17 mins
- Formats:
- WebEx
Description
Voice of the customer (VOC) means the expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.
This webcast is one installment in a series on seven common lean and Six Sigma tools: