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Voice of the Customer Webcast
  • Open Access

Voice of the Customer Webcast

Publication:
ASQ.ORG
Date:
August 2010
Author(s):
ReVelle, Jack
Organization(s):
ReVelle Solutions Inc.
Length:
17 mins
Formats:
WebEx
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Description

Voice of the customer (VOC) means the expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.

This webcast is one installment in a series on seven common lean and Six Sigma tools: