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Blitz QFD Part 3: The Analytical Hierarchy Process Webcast
  • Open Access

Blitz QFD Part 3: The Analytical Hierarchy Process Webcast

Publication:
ASQ.ORG
Date:
July 2015
Author(s):
ReVelle, Jack
Organization(s):
ReVelle Solutions, LLC
Length:
22 minutes
Formats:
WebEx
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Description

In the final installment of a three-part Blitz QFD series, Dr. Jack ReVelle walks through the analytical hierarchy process, a structured technique for organizing, analyzing, and ultimately deciding on the most important customer needs to focus on.

See the first two parts of this series:

Part 1--The Customer Matrix

Part 2--Customer Segmentation and Implementation