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Quality Resources

Quality Resources | Books & Standards

Report a Missing Issue

Claims Policy

No claim for missing issues will be accepted after six months following the month of publication of the issue for international/Canada addresses and three months for domestic addresses.

Please contact ASQ to submit multiple claims for a publication.

Issues are mailed on the first business day of the publication month. Claims will not be accepted prior to the delivery guidelines listed below.

Example: Quality Progress is mailed on May 1. Domestic claims will not be accepted prior to May 8.

  • Domestic: 1 week
  • Canada/Mexico air mail: 2 weeks
  • Canada/Mexico ground: 4 weeks
  • International air mail: 3 weeks
  • International ground: 6 weeks
Please select the missing publication and indicate the issue date.