Abstract

Continuing with our fourth year of consecutive research, ASQE is pleased to present our annual 2024 IoE Benchmarking Highlights Report, formerly known as our Category Report. Renamed in 2024 to emphasize using the research results to measure your own organization’s behavior, this report provides complementary findings in conjunction with previously published IoE research, providing a comparative and comprehensive understanding of global metrics gathered by both quality professionals and executives.

While many industries continue to experience challenges in a post-pandemic world, trends show there may have been positive gains by adopting a more agile, change-oriented culture. Aligning with those factors, our focus in this edition is to highlight the importance of change management across all nine of the IoE categories. Used properly, quality-based change management practices can help any sized organization overcome resistance to change, update outdated processes to advance, and recognize the need for clear communications and alignment across all levels of the workforce. Used improperly, organizations will likely continue to struggle with overcoming barriers and low productivity or may even experience frequent staff turnover. Explore the trends in this IoE report—as well as insights from three quality experts—to help identify where you and your colleagues can focus your efforts to achieve holistic, positive change.