Abstract

In this new edition that combines our previous Executive Brief and Annual Research Report formats, ASQE provides a more innovative format to bring the latest Insights on Excellence^® (IoE) research and trends to the forefront of the quality community, and to explore how our association efforts are optimized to assist in the pursuit of performance excellence. This comprehensive report provides association accomplishments and announcements on leadership, IoE Benchmarking Season highlights and research cycle information, a summary of the year’s membership-exclusive thought leadership events, and Certification Operation highlights. It also includes the latest findings from our 2023 IoE research, with a refreshed view of previously established findings for areas organizations have highlighted most as opportunities for improvement. New for this 2023 IoE Executive Summary is the more direct interconnectivity of how leaders interact and impact their workforce, and how both groups understand and execute environmental, social and governance (ESG) best practices to enhance and mature their overall operations, strategy, and customer engagement performance.