Abstract

Achieving and sustaining organization-wide quality excellence is a difficult challenge, but developing and maintaining these initiatives during a completely unprecedented global pandemic is beyond complex.

In 2017, when ASQ published “The Rising Economic Power of Quality” research report, the global economy was finally climbing out of the 10-year Great Recession but had yet to face the immediate need for digital transformation that the 2020 pandemic demanded. Now, as ASQExcellence (ASQE) builds upon this research in 2021 with the publication of our second Insights on Excellence Executive Brief, we see the challenges faced by organizations in the aftermath of the pandemic have changed significantly from those seen in 2017-2020—the data in our reports clearly shows that implemented solutions suddenly need change and a fresh perspective.

In this Executive Brief, ASQE examines how quality initiatives are progressing in the digital era, based on the views and experiences of 542 executives and quality professionals from global enterprises. These responses were gathered in partnership with Forbes Insights.