The Impact of Human Factors on a Hospital-Based Quality Management System
- Journal for Quality and Participation
- May 2019
- Volume 42 Issue 1
- Duffy, Grace L., Peiffer, Susan, Story, Pierce
In this supplemental article from JQP's October 2016 issue, the phrase “human factors” defines the interaction between humans and their environment; it also outlines the impact of these factors as they relate to implementing the quality management system and its goals of exceptional quality, safety, and patient outcomes.