The CTQ Flowdown as a Conceptual Model of Project Objectives
The CTQ Flowdown as a Conceptual Model of Project Objectives
- Publication:
- Quality Management Journal
- Date:
- April 2007
- Issue:
- Volume 14 Issue 2
- Pages:
- pp. 19-28
- Author(s):
- De Koning, Henk, De Mast, Jeroen
- Organization(s):
- Institute for Business and Industrial Statistics of the University of Amsterdam (IBIS UVA)
Abstract
[This abstract is based on the authors' abstract.]The critical quality flowdown (CTQ) is a tool that is the core of the definition phase of most quality improvement projects. It relates high-level strategic focal points to project objectives which in turn are linked to and decompose into CTQs made operational in the form of measurements. CTQ flowdown provides clear project definitions, clarifies the business rationale of an improvement project, and facilitates optimally solving trade-off problems. A theoretical grounding of the CTQ flowdown is given in addition to a prescriptive template useful to practitioners.
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