Abstract

When it comes to engaging people in their day-to-day activities, leadership is more important than management. Success as a supervisor depends on the willingness and ability to work within the confines of each subordinate. This situational approach to supervision requires continuous action of people, not continuous improvement of processes. For those in supervisory roles, there are four general styles of leadership - directing, coaching, participating, and delegating. As follower development evolves, supervisor style changes to meet the current situational variables. The transition from the training to the coaching/mentoring role is critical for future success. The key to supervisory success is the ability to connect with each person on an individual basis. Constancy is achieved by the sum of what each person gains through individual growth, not sameness but an amalgamation of what the best each has to offer.