Abstract

This paper presents a case study at a U.S. carpet yarn company. The successful implementation of continuous improvement depends on several key criteria: (1) supportive culture, (2) leadership from upper management, (3) education and training, (4) development of strong facilitators and Statistical Process Control (SPC) coordinators, (5) clearly set goals and objectives, (6) selection of team members and assignment of team roles, (7) team leader development, (8) efficient project time management, (9) presentations to management, (10) rewards for successes, and (11) strategic followup on implementing project recommendations.

Teams should not be confused with teamwork, and the differences between the various types of teams should be understood. The four types of teams commonly used in continuous improvement efforts include: (1) Continuous, (2) Quality Improvement, (3) Customer/Supplier, and (4) Work teams. The roles played in successful teams include a team leader, facilitator, recorder, and team members. Each team displays unique personality due to the combination of skills and personalities involved. Training is required for all team members, and the selection of a skilled facilitator/coordinator is an essential ingredient for success.