Abstract

[This abstract is based on the authors' abstract.] According to McKinsey, tens of millions of jobs will be taken over by robotic process automation and artificial intelligence by 2030. Unfortunately, the failure rate for automation projects to date (which can be due to technical issues, trust issues, or incomplete adoption) is estimated to be between 30 percent and 50 percent. A successful automation project is defined as one where the newly developed automated processes successfully complete a task without negative psychological and emotional impact on the worker whose task was automated. This study used semi-structured interviews to examine the success factors associated with 165 automation projects completed by 32 project sponsors and stakeholders. These results were used to construct and validate checklists to help increase the potential for the successful implementation of an automation project.