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Wind Power Company Gets to the Root of an Icy Issue
- Publication:
- ASQ.ORG
- Date:
- April 2010
- Pages:
- pp. 1-4
- Author(s):
- Jacobsen, Janet
Abstract
A root cause analysis project saved Clipper Windpower $1 million in lost revenue. By identifying the root causes of turbine failure during inclement weather, Clipper increased customer satisfaction through improved turbine availability. This project also supported a key supplier’s quality process, as Clipper’s team helped redesign and test an improved anemometer. Team members mastered quality tools and strategies, preparing them for future improvement projects.
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