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Case Study
  • Quality
  • Open Access

Pitch Perfect

Publication:
Lean & Six Sigma Review
Date:
February 2020
Issue:
Volume 19 Issue 2
Pages:
pp. 10-17
Author(s):
Chakey, Dennis

Abstract

In order to keep customer satisfaction high, organizations must be able to identify problems as they occur and deal with them appropriately, even making changes to the system if necessary. This can be done by calculating process capability and using capability analysis. These tools are used to ensure that products or services continuously meet customer expectations and do not fall below those expectations.

*Includes online-only figures.

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