Case Study
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Driving Higher Workplace Performance
Using Analytics, Dashboard Metrics, and Soft Skills to Improve Results
- Publication:
- ASQ.ORG
- Date:
- February 2009
- Pages:
- pp. 1-4
- Author(s):
- Ennis, Bruce
The copyright of this article is not held by ASQ.
Abstract
A Lean Six Sigma Black Belt was assigned the task of improving warehouse performance for a Western Canadian industrial distribution center. During the course of this project, the Black Belt rediscovered what many business leaders subconsciously know, but often forget: Special care must be taken when tending to humandependent processes. This case study relates the story of a project manager’s discovery of the differences between “human” and “automated” business processes.
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