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Case Study

Driving Higher Workplace Performance

Using Analytics, Dashboard Metrics, and Soft Skills to Improve Results

Publication:
ASQ.ORG
Date:
February 2009
Pages:
pp. 1-4
Author(s):
Ennis, Bruce
The copyright of this article is not held by ASQ.

Abstract

A Lean Six Sigma Black Belt was assigned the task of improving warehouse performance for a Western Canadian industrial distribution center. During the course of this project, the Black Belt rediscovered what many business leaders subconsciously know, but often forget: Special care must be taken when tending to humandependent processes. This case study relates the story of a project manager’s discovery of the differences between “human” and “automated” business processes.

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