Abstract

Distinct from capital, structure, management, and skills related to a workplace, the inner workplace reflects personal qualities and state of mind, people�s motivations, creativity, effort, and engagement. These individual qualities affect team performance, but are omitted in the traditional performance chain model. E-factors which enhance team engagement�alignment, synergy, growth, and fulfillment�are vital contributors to business results. Sources of team energy, these e-factors are enhanced by team or organizational direction, relationships, opportunities for renewal and growth, and reward. Work teams can apply this model, engaging in self-diagnosis, identifying strengths and opportunities, setting goals, creating an improvement plan, and continuously monitoring team energy and improvement. Elaboration on the team diagnosis process and a case study are offered.