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Case Study
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Child Protective Services Agencies Turn Data Into Action Using Quality Tools

Publication:
ASQ.ORG
Date:
September 2007
Pages:
pp. 1-4
Author(s):
Jacobsen, Janet

Abstract

For child protective service and foster care agencies, performance and outcome analysis can be severely hindered by poor data quality and complicated database structures. Using quality tools to help navigate data fog and provide meaningful analysis, SafeMeasures® offers an easy way to turn data into quality metrics. Results from agencies using SafeMeasures demonstrate how making timely and useful data available to frontline supervisors dramatically improves how child protective services are documented, delivered, and monitored. One example of rapid improvement comes from the San Francisco County Department of Human Services, which, in just one quarter, saw contact compliance improve from 65% to 83% once it began using SafeMeasures. After one year, the agency’s compliance rate rose to 94%.

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