Abstract

Prominent drivers of the quality improvement process are to fix problems either from customer complaints or internal discoveries, or to address opportunities either from unmet customer needs or new solution concepts. While fixing problems typically looks at products (including services, software, internal business processes) that currently exist and about which much is known, addressing opportunities is typically about products that do not exist yet and about which there are many unknowns. These two approaches are split into Lean Sigma projects for existing products and Design for Lean Sigma (DFLS) Projects for new products. This paper will discuss a modern approach to DFLS Using Blitz QFD®, A method developed by the not-for‐profit QFD Institute To eliminate wasted efforts by focusing resources first and best on what matters most to customers.