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Benchmarking and Best Practices

Benchmarking and Best Practices

Publication:
World Conference on Quality and Improvement
Date:
May 2000
Issue:
Volume 54 Issue
Pages:
pp. 715-717
Author(s):
Hill, Cathy
Organization(s):
American Productivity & Quality Center, Houston, TX
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Abstract

[This abstract is based on the author's abstract.] The implementation of best practices and benchmarking is discussed. Definitions used by APQC members, tools, and methodologies are covered, as well as the appropriate use of benchmarking and best practices.

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