Abstract

Focusing on the measurable elements of the business, key performance indicators, or KPIs, are specific metrics critical to determining how well an organization is performing. When involving a supply chain, often composed of numerous heterogeneous organizations, the complexities around measuring performance are apparent. Establishing meaningful KPIs is essential to driving operational excellence throughout the entire supply. ASQ and APQC called upon several renowned supply chain experts around the world for their insight into the role and importance of establishing KPIs that effectively measure and predict supply chain performance. This report presents benchmarking data and provides guidance on how to select and implement KPIs that improve operational performance and drive business strategy for two categories: process efficiency and cost effectiveness.

To learn more about the ASQ Global State of Quality 2 research project or to access additional resources please visit the ASQ Global State of Quality website globalstateofquality.org.