A Hospital-Based Healthcare Quality Management System Model
Improving Healthcare Monograph Series
- Publication:
- ASQ.ORG
- Date:
- April 2016
- Issue:
- Volume 1 Issue 1
- Pages:
- pp. 1-22
- Author(s):
- Motschman, Tania, Bales, Christine, Timmerman, Larry, Duffy, Grace L., Story, Pierce, Gurican, Gregory
- Organization(s):
- ASQ Healthcare Technical Committee
Abstract
This monograph is a publication of the Healthcare Technical Committee, a joint development of ASQ’s Healthcare and Quality Management Divisions.
This Hospital-Based Healthcare Quality Management System (QMS) Model is directed to the CEO and CMO who are seeking to improve patient outcomes, safety, and satisfaction, as well as cost savings, risk management, and regulatory compliance. A QMS is defined as a formalized system that documents the structure, responsibility and procedures required to achieve effective quality management that is focused on the quality policy and quality objectives in order to meet customer requirements in healthcare, a QMS specifically describes the process for improving all aspects of patience outcomes and operating performance.
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