A Discussion of the Software Quality Assurance Role
- Software Quality Professional
- March 2010
- Volume 12 Issue 2
- pp. 20-27
- Kandt, Ronald Kirk
- Jet Propulsion Laboratory, California Institute of Technology
The copyright of this article is not held by ASQ.
[This abstract is based on the author’s abstract.]The inability to identify who are actually customers limits the ability of software quality assurance engineers in the performance of their duties. Correcting this oversight enables the SQA engineer to provide greater value to customers by assuming the role of auditor as well as that of software and systems engineer. Software engineers and their managers benefit from contributions that directly impact products and their development.