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Where to Start

Publication:
Quality Progress
Date:
April 2010
Issue:
Volume 43 Issue 4
Pages:
pp. 16-23
Author(s):
Hayes, Bob E., Goodden, Randall, Atkinson, Ron, Murdock, Frank, Smith, Don

Abstract

Five quality experts analyze issues involved in Toyota’s massive recall and offer advice on how to avoid similar problems. Recommendations include the need for Toyota to regain customer loyalty by focusing on feedback programs, maintaining product quality through specific training in product safety and product liability prevention, the fostering of organization social responsibility, and the importance of risk identification and mitigation. Finally, the impact the current situation may have on the future of quality and the lean process is considered.

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