Abstract

When leaders put together plans and strategies for future improvements in an organization, they don't often include quality in those plans. Plans are usually made with costs and deadlines in mind, but quality professional Philip B. Crosby notes that those projects will fail more often than not without a quality approach. A quality approach to planning can bring order to processes and systems that are often disorderly, or will break down without constant attention. Quality professionals in an organization that overlooks quality should advocate for quality where possible and keep up with quality connections to stay up to date on processes or techniques that can help organizations.