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Use BeAm to achieve breakthrough results during ISO 9001 evaluations

Publication:
Quality Progress
Date:
September 2020
Issue:
Volume 53 Issue 9
Pages:
pp. 33-37
Author(s):
Ramsay, Owen A.
Organization(s):
Lloyd’s Register, Houston, TX

Abstract

Determining the efficacy of an organization’s leadership team while also assessing ISO 9001:2015 compliance is challenging. One successful approach is the bull’s-eye assessment method (BeAM). The BeAM method uses balanced scorecard performance metrics to support ISO 9001:2015 compliance assessments and provides insights into the effectiveness of communication and leadership activities. The BeAM helps assessors determine whether an organization is ISO 9001:2015 compliant and whether goals, objectives, communication strategies, leadership priorities and workforce commitment expectations are being met.

 

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