Upgrade Your Assessment
Use BeAm to achieve breakthrough results during ISO 9001 evaluations
- Quality Progress
- September 2020
- Volume 53 Issue 9
- pp. 33-37
- Ramsay, Owen A.
- Lloyd’s Register, Houston, TX
Determining the efficacy of an organization’s leadership team while also assessing ISO 9001:2015 compliance is challenging. One successful approach is the bull’s-eye assessment method (BeAM). The BeAM method uses balanced scorecard performance metrics to support ISO 9001:2015 compliance assessments and provides insights into the effectiveness of communication and leadership activities. The BeAM helps assessors determine whether an organization is ISO 9001:2015 compliant and whether goals, objectives, communication strategies, leadership priorities and workforce commitment expectations are being met.