Abstract

For organizations to truly benefit from Quality 4.0, leaders must move beyond using data and computing technology to perform business-as-usual tasks toward managing the organization’s information footprint using data and information as an element of sustainability. The author outlines the 11 axes of the research institute LNS Research’s Quality 4.0 model and presents a case study showing how the model was applied to a train operating company in the United Kingdom to improve quality, safety and environmental risk management.