Try This Today: Option 1 or Option 2?
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Try This Today: Option 1 or Option 2?
Use a Pugh decision matrix to decide the best solution to product complaints and issues
- Publication:
- Quality Progress
- Date:
- August 2023
- Issue:
- Volume 56 Issue 8
- Pages:
- pp. 56
- Author(s):
- Bhattacharyya, Arijit
- Organization(s):
- IFGL Refractories Ltd., Kolkata, India
Abstract
When confronted with a product complaint or developmental issue, two or more solutions may be possible. If that’s the case, a Pugh decision matrix can help you evaluate possible solutions. The matrix considers the most common factors influencing the solution. While the goal is to improve the situation, sometimes implementing a proposed solution has a neutral effect.