Try This Today: Option 1 or Option 2?
Use a Pugh decision matrix to decide the best solution to product complaints and issues
- Quality Progress
- August 2023
- Volume 56 Issue 8
- pp. 56
- Bhattacharyya, Arijit
- IFGL Refractories Ltd., Kolkata, India
When confronted with a product complaint or developmental issue, two or more solutions may be possible. If that’s the case, a Pugh decision matrix can help you evaluate possible solutions. The matrix considers the most common factors influencing the solution. While the goal is to improve the situation, sometimes implementing a proposed solution has a neutral effect.