| Cart Total:
Menu
Try This Today: Option 1 or Option 2?
  • Automotive, Energy/Utilities, Manufacturing
  • Open Access

Try This Today: Option 1 or Option 2?

Use a Pugh decision matrix to decide the best solution to product complaints and issues

Publication:
Quality Progress
Date:
August 2023
Issue:
Volume 56 Issue 8
Pages:
pp. 56
Author(s):
Bhattacharyya, Arijit
Organization(s):
IFGL Refractories Ltd., Kolkata, India

Abstract

When confronted with a product complaint or developmental issue, two or more solutions may be possible. If that’s the case, a Pugh decision matrix can help you evaluate possible solutions. The matrix considers the most common factors influencing the solution. While the goal is to improve the situation, sometimes implementing a proposed solution has a neutral effect.

ALREADY A MEMBER?    REGISTER
You may also be interested in: