| Cart Total:
Menu
The Essence of the Problem
  • Automotive, Chemical, Manufacturing

The Essence of the Problem

Investigating the relationship between a problem’s essence and appearance using advanced quality tools

Publication:
Quality Progress
Date:
September 2022
Issue:
Volume 55 Issue 9
Pages:
pp. 20-27
Author(s):
Ďurej, Ondrej
Organization(s):
Odecon, Slovakia

Abstract

Typically, the relationship between a problem’s cause and its effect is investigated, but it is equally important to investigate the relationship between the problem’s essence—for example, the nonconformity of a product—and its appearance—the symptoms of the nonconformity. Using a case study that traces the effect of transistor production problems to the end user’s experience of a car not starting, the author demonstrates how to investigate the relationship between a problem’s essence and appearance using advanced quality tools.

ALREADY A MEMBER?    REGISTER