The Essence of the Problem
SEARCH
The Essence of the Problem
Investigating the relationship between a problem’s essence and appearance using advanced quality tools
- Publication:
- Quality Progress
- Date:
- September 2022
- Issue:
- Volume 55 Issue 9
- Pages:
- pp. 20-27
- Author(s):
- Ďurej, Ondrej
- Organization(s):
- Odecon, Slovakia
Abstract
Typically, the relationship between a problem’s cause and its effect is investigated, but it is equally important to investigate the relationship between the problem’s essence—for example, the nonconformity of a product—and its appearance—the symptoms of the nonconformity. Using a case study that traces the effect of transistor production problems to the end user’s experience of a car not starting, the author demonstrates how to investigate the relationship between a problem’s essence and appearance using advanced quality tools.
To Access the Full Document:
Become a Professional Member and unlock access to ASQ’s full content library.
or
Link to an organizational membership and unlock access to ASQ’s full content library.
You may also be interested in: