Abstract

As investments in AI continue to grow and the technology continues to evolve, it is crucial for the quality field to adapt and integrate these advancements. It also is essential for practitioners to take a proactive role in shaping how AI is used within the field, ensuring that it serves to enhance, rather than replace, the valuable work performed by humans in quality management. Although the future of AI in quality management remains uncertain, one thing is clear: The conversation is far from over.