Abstract

ISO 9001 fits its scope to create confidence in an organization’s ability to meet the needs and expectations of its customers and enhance customer satisfaction. Therefore, it should not be revised and only amended. Most of the changes in the standard’s context refer to a different scope of creating confidence in the organization’s ability to achieve sustained success by meeting the needs and expectations of all its relevant interested parties in a balanced way—the scope of ISO 9004:2018. Therefore, our recommendation is to amend ISO 9001 and focus on promoting ISO 9004:2018 as an organization’s next step for the future.