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Standard Issues: Demystifying Cost of Quality
  • Education, Government, Healthcare, Manufacturing, Quality, Service

Standard Issues: Demystifying Cost of Quality

An in-depth look at the importance of meeting quality standards

Publication:
Quality Progress
Date:
September 2021
Issue:
Volume 54 Issue 9
Pages:
pp. 56-59
Author(s):
Ramu, Govind

Abstract

The underperformance of key performance indicators and subsequent efforts to improve performance is reflected as cost of quality (COQ). The bibliography of ISO 10014:2021 references ASQ TR 2:2018, a useful COQ standard that provides detailed guidelines on COQ development, implementation and monitoring to improve quality and performance. Making use of this standard—in tandem with ISO 10014—can help organizations realize financial and economic benefits from their quality management system (or other management systems).

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