Standard Issues: Demystifying Cost of Quality
An in-depth look at the importance of meeting quality standards
- Quality Progress
- September 2021
- Volume 54 Issue 9
- pp. 56-59
- Ramu, Govind
The underperformance of key performance indicators and subsequent efforts to improve performance is reflected as cost of quality (COQ). The bibliography of ISO 10014:2021 references ASQ TR 2:2018, a useful COQ standard that provides detailed guidelines on COQ development, implementation and monitoring to improve quality and performance. Making use of this standard—in tandem with ISO 10014—can help organizations realize financial and economic benefits from their quality management system (or other management systems).